Bhaskar Tyagi

Operations Associate

Gurgaon, Haryana, India6 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led onboarding for 100+ enterprise clients.
Reduced payment value significantly through process enhancements.
Contributed to 20% YoY company growth.

Stackforce AI infers this person is a SaaS Operations Leader with a strong focus on customer experience and onboarding.

Contact

Skills

Core Skills

Customer ExperienceOperations Management

Other Skills

OnboardingClient TrainingDashboard CreationPayment ReconciliationProcess EnhancementCustomer SupportSOP DevelopmentPerformance MonitoringHub Operations ManagementCustomer SatisfactionDelivery Partner ManagementPerformance ImprovementFinancial IntegrityFraud InvestigationData Analysis

About

Experience in Learning & Development, Customer Experience, Operations management & support experience to customers.

Experience

6 yrs 8 mos

Total Experience

3 yrs 4 mos

Average Tenure

4 yrs 8 mos

Current Experience

Dotpe

4 roles

Assistant Manager – Onboarding

Jul 2024 – Present · 1 yr 10 mos · Gurugram, Haryana, India

 Lead onboarding for 100+ enterprise and mid-market clients across India for POS SaaS products.
 Collaborate with sales, product, support, and tech teams to ensure seamless post-sales
implementation.
 Conduct virtual and in-person training for clients across diverse industries.
 Reduced time-to-go-live by 20% through onboarding playbooks and process enhancements.
 Reduced pending payment value from ₹70 lakh to ₹30 lakh in the last financial year by implementing
automated reminders and enhancing payment reconciliation workflows.
 Reduced advance billing from ₹60 lakh to ₹20 lakh in the last financial year by transitioning to
milestone-based invoicing, resulting in improved client satisfaction and better cash flow alignment.
 Built dashboards to track onboarding milestones, feature adoption, and risk indicators.

OnboardingClient TrainingDashboard CreationPayment ReconciliationCustomer ExperienceOperations Management

Assistant Operations Manager

Promoted

Apr 2023 – May 2025 · 2 yrs 1 mo · Gurugram, Haryana, India

 Managed nationwide supply operations, partnering with Zomato, Dunzo, Rapido, Wefast, and SFX.
 Led customer and merchant support channels, including email and chatbot escalations.
 Developed SOPs for new initiatives and supported sales/finance team project rollouts.
 Monitored feedback and implemented changes to boost customer satisfaction.
 Reduced delivery costs by identifying and executing optimization opportunities.
 Led a delivery support team, set performance targets, and provided regular coaching.
 Fostered client relationships, handled escalations, and contributed to 20% YoY company growth.
 Managed 100+ business accounts, ensuring seamless customer lifecycle management.

Operations ManagementCustomer SupportSOP DevelopmentPerformance MonitoringCustomer Experience

Senior Operations Executive

Promoted

Apr 2022 – Jul 2023 · 1 yr 3 mos · Gurugram, Haryana, India

 Managed pan-India hub operations, ensuring delivery excellence and customer satisfaction.
 Resolved partner issues and promoted operational discipline.

Hub Operations ManagementCustomer SatisfactionCustomer ExperienceOperations Management

Operations Executive

Aug 2021 – Mar 2022 · 7 mos · Gurugram, Haryana, India

 Handled day-to-day delivery partner management, training, and feedback.
 Resolved escalations and supported performance improvement through 1:1 interactions.

Delivery Partner ManagementPerformance ImprovementCustomer ExperienceOperations Management

Uber

Operations Associate

Aug 2019 – Aug 2021 · 2 yrs · Gurugram, Haryana, India

 Managed rider payouts and implemented MBG (Minimum Business Guarantee) structures.
 Investigated fraud and deduction discrepancies to ensure financial integrity.
 Resolved accounts-related issues and optimized driver onboarding processes.
 Leveraged data insights to identify core operational issues and streamline resolution strategies.
 Collaborated with cross-functional teams to enhance operational and driver experience.

Financial IntegrityFraud InvestigationData AnalysisOperations ManagementCustomer Experience