Kajal Kumari — Operations Associate

I am an experienced IT and Service Management professional with a strong track record in Knowledge Management, Problem Management, and Team Leadership. With a foundation in Information Technology and a passion for building effective, scalable support solutions, I’ve helped organizations reduce downtime, improve service delivery, and empower teams with the knowledge they need to succeed. As a Knowledge Management Team Lead, I specialize in designing strategies that turn information into actionable insights—enhancing self-service capabilities, reducing repeat incidents, and improving user satisfaction. I bring a problem-solving mindset to every initiative, leveraging Problem Management practices to identify root causes and prevent future issues. My experience also includes a solid understanding of IT Service Management (ITSM) principles, where I’ve contributed to streamlining service workflows, improving SLA performance, and ensuring alignment with business goals. I’m proficient in Microsoft Office tools for documentation, reporting, and cross-team collaboration—ensuring clear communication and data-driven decision-making across all levels of the organization.

Stackforce AI infers this person is a seasoned IT Service Management professional with expertise in Knowledge Management.

Location: Gurugram, Haryana, India

Experience: 6 yrs 4 mos