Shashank S.

CEO

Delhi, India8 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

7+ years in operations and fleet management
Expert in driver management and logistics optimization
Proven track record in enhancing service quality

Stackforce AI infers this person is a Fleet Operations and Management expert in the Transportation industry.

Contact

shashankorwalia@gmail.com LinkedIn

Skills

Core Skills

Fleet OperationsCustomer ExperienceQuality AssuranceOperations Management

Other Skills

Employees transport systemMicrosoft OfficeLeadershipTeam ManagementTeam LeadershipDriver TrainingDriver RelationsMicrosoft ExcelQuality ManagementQuality ControlInternal AuditsSmall Team ManagementFleet Management

About

Hello, you’re welcome! This is Shashank, Operations and Fleet Management professional with 7+ years of hands-on experience in the transportation and automotive services industry, having worked with leading platforms like Uber, CARS24, Everest Fleet, and GoMechanic. Skilled in managing large-scale fleet operations (1,500+ cabs), resolving high volumes of driver queries (200+ daily), onboarding and training drivers, and ensuring compliance with vehicle quality standards. At Everest Fleet, I played a key role in daily driver coordination, walk-in support, and fleet dispatch. At CARS24, I led multi-point vehicle inspections to maintain resale standards and customer satisfaction. My early work at GoMechanic and Uber sharpened my skills in vendor handling, payment reconciliation, and platform training. Currently, as a Team Leader at DAMNS PVT LTD, I focus on driving frontline performance, ensuring service quality, and motivating my team to deliver consistent results. I’m passionate about creating operational efficiency, improving frontline performance, and maintaining service quality at scale. Always ready to solve problems, build strong ground teams, and keep things running smoothly. Let’s connect if you’re in mobility, fleet tech, or operations management — or if you’re hiring in this space.

Experience

8 yrs 10 mos

Total Experience

1 yr 11 mos

Average Tenure

3 yrs 4 mos

Current Experience

Damns pvt. ltd.

Team Lead

Aug 2025 – Present · 9 mos · Mumbai, Maharashtra, India · Hybrid

Employees transport system

Self-employed

Trader

Jan 2023 – Present · 3 yrs 4 mos

Everest fleet pvt. ltd.

Operations Team Leader

Sep 2022 – Mar 2025 · 2 yrs 6 mos · Gurugram, Haryana, India · On-site

Managed and resolved queries from 200+ drivers per day, both in-person at the driver hub and via phone support.
Supported daily operations for a fleet of over 1500 cabs, ensuring smooth coordination between drivers, vehicle dispatch, and service requirements.
Acted as the first point of contact for walk-in drivers, assisting with account issues, payout clarifications, and operational concerns.
Ensured timely escalation and resolution of critical problems, minimizing downtime and boosting driver satisfaction.

Microsoft OfficeLeadershipTeam ManagementTeam LeadershipDriver TrainingDriver Relations+3

Cars24

Quality Assurance Specialist

Apr 2020 – Aug 2022 · 2 yrs 4 mos · Gurugram, Haryana, India · Hybrid

Conducted 140+ point technical inspections on pre-owned vehicles, ensuring compliance with CARS24 and RTO quality standards.
Maintained detailed vehicle inspection records, repair estimates, and compliance documentation.
Worked closely with sales, logistics, and operations teams to align delivery timelines and quality benchmarks.

Microsoft OfficeQuality ManagementQuality ControlQuality AssuranceMicrosoft Excel

Gomechanic.in

Associate

Jul 2019 – Feb 2020 · 7 mos · Delhi, India · On-site

Managed operational oversight for 23 partnered garages across Gurugram and Noida, ensuring consistent service quality and business coordination.
Conducted monthly on-site visits for financial reconciliation, inventory checks, and process audits to ensure transparency and alignment.
Acted as the primary point of contact for garage partners, resolving day-to-day queries and operational challenges efficiently.

Microsoft OfficeInternal AuditsSmall Team ManagementMicrosoft ExcelOperations Management

Uber

Driver Support Associate

Sep 2016 – Dec 2018 · 2 yrs 3 mos · Gurugram, Haryana, India · On-site

Handled daily driver queries related to earnings, incentives, trip issues, and platform usage, ensuring timely and accurate resolution.
Successfully onboarded and trained 100+ drivers on the Uber platform, covering app usage, trip acceptance, ratings, and customer service standards.
Acted as a liaison between drivers and Uber’s central support team to escalate and follow up on technical or complex concerns.