David Yap

Business Development Executive

Singapore, Singapore18 yrs 10 mos experience
Highly Stable

Key Highlights

  • Over a decade of experience in Global CX.
  • Expert in Workforce and Vendor Management.
  • Proven track record in Project Management.
Stackforce AI infers this person is a Customer Experience Management expert with a focus on operational efficiency and team leadership.

Contact

LinkedIn

Skills

Core Skills

Project ManagementTeam Management

Other Skills

Target DrivenCommercial NegotiationProblem SolvingCost ControlMicrosoft ExcelOperationsCommunicationGoogle SheetsInterpersonal CommunicationOperations ManagementKey Performance IndicatorsAnalytical SkillsContact CentersCustomer ExperienceProcess Improvement

About

Workforce and Vendor Management Professional with more than a decade of experience in Global CX.

Experience

18 yrs 10 mos
Total Experience
3 yrs 1 mo
Average Tenure
3 yrs 1 mo
Current Experience

Tdcx

Global Business Development

Apr 2023 – Present · 3 yrs 1 mo · Philippines · Remote

Amber group

WFM, Performance Management and Vendor Operations, Global CX

Apr 2022 – Dec 2022 · 8 mos · Singapore

Team ManagementTarget DrivenCommercial NegotiationProblem SolvingCost ControlProject Management+16

Airbnb

3 roles

Workforce Planning APAC

Oct 2019 – Apr 2022 · 2 yrs 6 mos

Team ManagementTarget DrivenCommercial NegotiationProblem SolvingCost ControlProject Management+16

Partner Management APAC

Jun 2017 – Oct 2019 · 2 yrs 4 mos

Team ManagementTarget DrivenCommercial NegotiationProblem SolvingProject ManagementMicrosoft Excel+15

Workforce Management APAC

Dec 2015 – May 2017 · 1 yr 5 mos

Team ManagementTarget DrivenProblem SolvingProject ManagementCommunicationKey Performance Indicators+6

Nestlé nespresso

Workforce Management Asian Hub

Jan 2011 – Nov 2015 · 4 yrs 10 mos · Singapore

  • Capacity Sizing, Long term Forecasting and Performance Reporting
Team ManagementTarget DrivenProblem SolvingProject ManagementE-CommerceCommunication+6

E.on uk

Operations

Jan 2008 – Jan 2009 · 1 yr · United Kingdom

Ibm

Workforce Management

Jan 2008 – Jan 2008 · 0 mo · NCR - National Capital Region, Philippines

Verizon

WFM Analyst

Jan 2004 – Jan 2007 · 3 yrs · NCR - National Capital Region, Philippines

Education

University of Santo Tomas

AMA University

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