Susan Hernandez

Chief Operating Officer

Odesa, Odessa, Ukraine12 yrs 4 mos experience

Highly Stable

Key Highlights

Led operations at a major home services platform.
Expert in data architecture and business intelligence.
Strong background in sales and customer relationship management.

Stackforce AI infers this person is a seasoned operations and data management professional with a strong focus on business development.

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Skills

Core Skills

Data AnalysisBusiness IntelligenceSales ManagementBusiness DevelopmentWeb DevelopmentUser ExperienceData Management

Other Skills

TIBCOBigQuerydata architecturedata mappingdata loadingdata extractionreport developmentdocumentationtroubleshootingcollaborationlead generationsales strategycustomer relationship managementsales forecastingcommercial offers

Experience

12 yrs 4 mos

Total Experience

2 yrs 5 mos

Average Tenure

Current Experience

Angi

2 roles

Head of Operations

Promoted

Mar 2022 – Nov 2023 · 1 yr 8 mos

Senior Business Analyst

Dec 2021 – Nov 2023 · 1 yr 11 mos

Designing, developing, and maintaining scalable and efficient TIBCO soft reports based on user requirements
Assisting in the design of data architecture within Google's BigQuery, ensuring that it aligns with reporting needs
Ensuring the accurate mapping of data and creating strategies for data loading and extraction
Maintain proper documentation of the developed reports and their underlying logic and processes
Troubleshooting any issues related to reporting and data quality, and resolving them in a timely manner
Collaborating with various teams to ensure the reports add value and support decision-making
Following established standards and guidelines for report development, and suggesting improvements when necessary

TIBCOBigQuerydata architecturedata mappingdata loadingdata extraction+6

Photon

Business Development Manager

Dec 2018 – Nov 2021 · 2 yrs 11 mos

Search new leads through various outbound channels;
Brainstorm, research, and evaluate new sales sources and channels;
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs;
Present sales, revenue, and expenses reports and realistic forecasts to the management team;
Develop commercial offers and presentations for clients;
Retain and resale services to the customer;
Interact with technical specialists;
lead the negotiation process and close the deal;
Plan and document all sales-related activities in our CRM system;

lead generationsales strategycustomer relationship managementsales forecastingcommercial offersnegotiation+3

Cloudflare

Web Developer

Oct 2015 – Nov 2018 · 3 yrs 1 mo

Accompany creative web projects in WordPress from the first idea to the final release
Support our creative team with brainstorming, layout, UX design and implementation of our diverse online media
Improve website performance, e.g. page speed or conversion rates
Implement technical measures for search engine optimization
Test and optimize our websites for different devices/browsers and support us in creating requirement definitions for new tasks

WordPressUX designwebsite performanceSEOtestingoptimization+2