Candela Montero

CEO

Culver City, California, United States18 yrs 10 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 15+ years in trust and safety leadership.
  • Expert in navigating AI and global policy intersections.
  • Proven track record in building high-performing teams.
Stackforce AI infers this person is a Trust & Safety and Public Affairs expert in the technology and entertainment sectors.

Contact

Skills

Core Skills

Trust & SafetyProduct Management & StrategyPlatform IntegrityPublic AffairsStakeholder EngagementCorporate CommunicationsCorporate Social ResponsibilitySustainability

Other Skills

Sustainable BusinessSustainability ConsultingIntegrated MarketingStrategic PlanningLife Cycle AssessmentStrategyStrategic CommunicationsConsumer ProductsBrand DevelopmentStrategic PartnershipsCause MarketingIssues ManagementDiversity & InclusionCommunicationsEmployee Engagement

About

Trust & safety, product strategy and public affairs executive with 15+ years of experience leading global teams across technology, entertainment, consumer products, retail, publishing, hospitality, and consulting. Currently serves as Vice President of Trust, Safety and Support at Epic Games, overseeing company-wide efforts to protect users, ensure platform integrity, and deliver best-in-class global player support. Brings a proven track record of building high-performing teams and scalable systems that strengthen user trust, drive operational excellence, and align product, policy, and safety goals. Skilled at navigating the intersection of emerging technology—including AI—with global policy to achieve business goals. Specialized in translating complex technological and regulatory challenges into actionable strategies that enhance digital safety, mitigate risk, and position companies for long-term growth and resilience. Specialties: Trust & Safety • AI & Emerging Tech • Platform Integrity • Player & Customer Support • Product Management & Strategy • Public Affairs • Policy Development • Crisis & Issues Management • Stakeholder Engagement • CSR • DEI • Executive Leadership

Experience

18 yrs 10 mos
Total Experience
2 yrs 5 mos
Average Tenure
5 yrs 7 mos
Current Experience

Epic games

4 roles

Vice President, Trust, Safety and Support

Promoted

Nov 2024Present · 1 yr 6 mos · Los Angeles, California, United States

Trust & SafetyProduct Management & Strategy

Sr. Director, Ecosystem Integrity

Mar 2024Nov 2024 · 8 mos · Los Angeles, California, United States

Trust & SafetyPlatform Integrity

Sr. Director, Global Public Policy and External Affairs

Promoted

Apr 2023Mar 2024 · 11 mos · Los Angeles, California, United States

Public AffairsStakeholder Engagement

Director, Corporate Communications and Global Public Policy

Oct 2021Apr 2023 · 1 yr 6 mos · Los Angeles, California, United States

Corporate CommunicationsPublic Affairs

Chief

Member

Oct 2020Present · 5 yrs 7 mos

  • Chief is a private network built to drive more women into positions of power and keep them there. Chief is the only organization specifically designed for senior women leaders to strengthen their leadership journey, cross-pollinate ideas across industries, and effect change from the top-down.
Corporate Social ResponsibilityStakeholder Engagement

Netflix

2 roles

Global Head of External Affairs

Jul 2020Oct 2021 · 1 yr 3 mos

  • Lead global team that develops comprehensive public affairs strategies to help protect and enhance Netflix’s reputation. Engage external stakeholders, such as non-profits, academic institutions, industry organizations and policymakers, to provide expert insight on how to address complex issues in our content responsibly, reflect the diversity of our audiences and become advocates of the brand. Oversee Netflix’s social impact efforts globally.

Corporate Communications

Feb 2019Jul 2020 · 1 yr 5 mos

Public AffairsStakeholder Engagement

The walt disney company

Director, Communications and Strategy, Disney Parks, Experiences & Consumer Products

May 2018Feb 2019 · 9 mos

  • Responsible for building holistic public affairs strategies that included corporate social responsibility, issues management and external communications for a new division that spans 5 different industries and $18 billion in revenue. Developed high-impact, business-driving action plans to get in front of issues and best position the business with our consumers and stakeholders globally.

Disney consumer products and interactive

2 roles

Director, Corporate Social Responsibility

Dec 2014May 2018 · 3 yrs 5 mos

  • Developed and implemented the division’s global issues management and corporate social responsibility strategy around content and products. Identified issues that were the most material to the business to focus on areas that helped to build the brand and minimize risk. Launched programs and campaigns to drive engagement with consumers, generate goodwill with stakeholders and drive revenue. Creatively engaged internal teams and external partners to drive widespread adoption of CSR programs and promote culture change.
Public AffairsCorporate Social Responsibility

Sr. Manager, Corporate Social Responsibility

Nov 2012Dec 2014 · 2 yrs 1 mo

  • Led the environmental stewardship strategy for the division globally in order to drive performance improvements across the supply chain and position Disney as a leader in the industry. Managed segment community outreach efforts to provide year-round employee engagement opportunities.
Corporate Social ResponsibilityStakeholder Engagement

Disney consumer products

Corporate Social Responsibility Manager

Feb 2011Nov 2012 · 1 yr 9 mos

  • Responsible for creating the division’s first CSR team, developing and implementing enterprise-wide sustainability initiatives, policies and targets, and serving as the liaison to external stakeholders and industry groups.
Corporate Social ResponsibilitySustainability

Clean agency

Account Executive

Jan 2010Feb 2011 · 1 yr 1 mo

  • Led large-scale projects to ensure social responsibility and communications objectives were successfully met for corporate clients, such as Mattel, Disney, Nestlé, Liz Claiborne and ASICS.
Corporate Social ResponsibilitySustainability

J. ottman consulting

Freelance Consultant

Jul 2009Dec 2009 · 5 mos

  • Developed impactful sustainability communications and marketing strategies for clients, such as the USDA BioPreferred program and Modo Eyewear.

Maurgood

Analyst

Jul 2009Dec 2009 · 5 mos

  • Identified citizenship issues and risks in the consumer goods industry to inform clients’ social responsibility strategies and established external reporting practices.

Lighthouse trade, inc.

Sustainability Manager

Jun 2007Jul 2009 · 2 yrs 1 mo

  • Partnered with international fish and pork suppliers in Europe to implement sustainability standards.

Education

SOKA UNIVERSITY OF AMERICA

Bachelor's — Liberal Arts; International Relations

University of London School of Oriental & African Studies

Master's of Science — International Development

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