Jul 2019 – Aug 2024 · 5 yrs 1 mo · APAC · On-site

• Lead a team of 8 real estate leaders, overseeing leasing, projects
• managements, engineering, workplace services and facilities operations.
• Develop and implement sustainability initiatives, driving environmentally
• responsible practices across corporate holdings.
• Assess market trends and the impact on the real estate strategy in order
• to adjust overall strategic competitiveness.
• Collaborate with global and regional leadership teams to enhance
• employee experience and productivity.
• Spearhead acquisition, greenfield development, and the management of
• offices and production facilities across APAC.
• Support future planning by working with business leaders on medium to
• long term strategic objectives.
• Drive best-in-class employee experience to align with key business
• strategies and enhance productivity goals
• Key Achievements:
• Increased collaboration with US and Latin markets, resulting in 25%
• growth in project success and revenue.
• Crafted enticing workplaces with over 75% post-pandemic return rate.
• Saved $20M annually with a hybrid workplace model implementation.
• Navigated diverse political environments and pandemic policies,
• ensuring peak performance during exponential growth.
• Consistently rated as a fully engaged and supportive leader in annual 360
• performance reviews.

Apr 2016 – Jul 2019 · 3 yrs 3 mos · Singapore, Amsterdam

• Manage real estate portfolio across APAC, India and EMEA regions, creating and advising on property strategies in line with the corporate strategy.
• Provide facilities management and integrated services in over 40 countries, including facilities contract negotiation, lease and stakeholder management, and health, safety and security policies and enhancing the employee/client experience.
• Lead a team of over 20 real estate professionals across the region, including setting objectives, mentoring, managing progress, team building and performance management.
• Scope and manage RFP process for outsourced facilities, project management and specialized real estate services both technical and physical. Monitor performance against key performance indicators as well as performance enhancing the business.
• Project management of new sites fit-out/construction projects, delivering with tight time and cost constraints.

Mar 2012 – Mar 2016 · 4 yrs · Asia Pacific

• FACILITIES MANAGEMENT
• Manage the leased property portfolio for Wolters Kluwer across the Tax and Accounting business lines, reporting to both local and global executive management.
• Develop strategies delivering a flexible work environment to reduce cost including working with Operations and Sales to devise strategies that minimise dependencies on inefficient office usage and excess space to facilitate an adaptable portfolio that is easily responsive to changing markets across Asia.
• Collaboratively develop long term plans for the property portfolio, leveraging market information and internal strategies to deliver against business requirements and meet the expectations of Executive Management.
• Maximise the efficient delivery of “product to market” by utilising finance data and other key internal metrics to ensure contracts, services, and logistics shape location and service delivery decisions to reduce distance to target market.
• Develop and manage APAC Disaster Recovery plans, recently deploying the plan to recover, redeploy and reinstate 300+ staff in Malaysia with minimum down time.
• PROCUREMENT
• Procurement Manager for all services and suppliers including negotiating procurement and delivery of all printing services for WK across Asia.
• Deliver group wide savings and operational efficiencies via implementation of efficient procurement solutions, and strategic restructuring of vendor relationships, such as:
• Integrated core services by combining Invoicing and Warehouse Fulfilment including the development of an electronic Storefront with self-service offering for customers to access current and archived account documents.
• Consolidate the vendor portfolio to achieve higher service levels and cost savings, for example consolidating Building, Design and Construction to one service provider which reduced turnaround times on Projects, reduced Professional Fees, and eliminated the need for hiring Contracted Project Managers

Sep 2011 – Mar 2012 · 6 mos · Singapore

• Provide integrated facility services for Shell across 9 APAC countries, using a matrix of in country services and a network of account managers to deliver.
• Develop strategies to deliver services in challenging environments, providing a consistent level of service meeting Shells Health, Safety, Security and Environment requirements across all sites and location including refineries and plants.
• Driving positive change in the way ISS supported Shell regionally through re-procurement, identifying economies of scale and scope enhancement.
• Implement savings initiatives for the client across the region achieving both spot reductions and a projected year on year 3.5% reduction in cost country by country.
• P&L impact to ISS of $ USD 9.8 m

Jun 2009 – Apr 2011 · 1 yr 10 mos · Singapore

• Portfolio budget under management of $ USD 400 m across 38 locations primarily in the Asia pacific region covering 188,826 Sq.Ft and supplying services to 1163 staff globally.
• Preparation and ongoing management of annual budgets including creation of project budgets and quarterly assessments and monitoring of cost centre performance and expense allocation.
• Drive team performance to achieve 10% year on year savings in operational expenditure, delivering savings in 2011 of USD $1.3m
• Manage a team of 10 across India, Japan, and Australia including 3 Facilities Managers based in Singapore and Hong Kong managing north, east and south Asia regions.
• Develop and maintain relationships with Country Managers and business unit owners where on site support is not available, catering to their needs and requirements and assist the facilities team to deliver remote management of any issues on site.
• Resolve invoice and service level disputes with internal and external vendors to ensure timely and ongoing delivery of essential services.
• Manage office leases, negotiations, renewals and disposal in conjunction with the CFO and CEO in order to meet expectations of the company and in line with the regions growth profile. Working with Legal to ensure documentation and administration of contracts is in good order.
• Collaborate with internal business units to develop business cases for relocation of business units into new facilities or manage the churn within an existing facility.
• Project manage the build and fit out of office environments including creation of tenders, scope of works, relocation, installation and supply of services and remediation of demised tenancies.
• Develop and implement standard operation procedures for all managed sites including Telehouse and Cable landing stations where staff are supported
• Create, maintain and monitor compliance with company policies related to facilities and costs to the business around the built environment.

Jan 2007 – May 2009 · 2 yrs 4 mos · Sydney, Australia

• Manage the portfolio of 12 tenancies for the Verizon Business across Australia and New Zealand with an operational budget of $ AUD 7 m and Capital budget for 2007-2008 of $ AUD 900k
• Achieved savings of $ AUD 350k from re-negotiation of key contracts. For areas where price could not be negotiated levels of service were increased or modified to enhance delivery to the business.
• Manage, mentor, recruit, train and motivate all mail, reception and facilities staff, including setting of objectives and managing progress.
• Meet and understand the needs of the relevant business heads to ensure the team meets business requirements and required service standards.
• Monitoring and evaluating the performance of contracted services and suppliers against the agreed specifications or KPI's, reporting, including resolving any issues.
• Monitor operational security for all sites including reporting and investigation of issues.
• Maintain insurances for company and contractor personnel servicing the company.
• Maintain relationships with key support departments (IT, HR and Finance) and both proactively manage needs and react to requests with more refined coordination.
• Manage, maintain and advise on leasing issues, correspond and represent the client in any dispute or discussion relating to leasing.
• Assist in the site selection and due diligence for new sites and communicate findings back to relevant departments.
• Project manage office churn, relocation, construction and make good with little to no interruption to business.
• Manage all outages and coordinate with IT departments and the business affected by changeovers to minimise disruption.
• Member of the crisis management team, maintain facilities crisis management plan, call tree and service preparation.
• Re-negotiated mobile phone and blackberry contract for business, saving $ AUD 110k and gaining a $ AUD 20k hardware fund. Rolled out blackberry service to all sales staff.

Feb 2006 – Jan 2007 · 11 mos · Sydney Area, Australia

• Work with Regional Management in Hong Kong and Singapore to create and maintain regional facilities planning schedules.
• Assist in due diligence and site selection for new offices.
• Maintain and manage critical data centre and trading floor environment, 24/7 on call assistance for all issues.
• Re-negotiate and maintain service contracts for critical services supporting the business.
• Achieved savings against budget in excess of USD $ 600k
• Manage leases and correspondence between the business and landlord/building management.
• Create facilities disaster recovery procedures and support environment.
• Create and maintain a facilities user manual for tenancy and building services.

Feb 2006 – Jan 2007 · 11 mos · Sydney Area, Australia

• Manage the day-to-day operation of a sole tenanted building of 6 floors for QBE insurance at 85 Harrington St Sydney.
• Re-negotiation of contracts for office services including cleaning, recycling (paper, oil, glass and plastics), air conditioning, fire services and security.
• Maintenance of schedules for tenancy in line with building management schedules and requirements within the lease.
• Manager the jobs being instigated by the facilities call centre.
• Survey and rectify all OH&S issues for the facility.
• Re-certify the facility for fire and electrical safety.
• Management of concierge staff and on site guard staff.
• Monthly facilities financial and operational reporting to real estate director.
• Create and maintain a facilities user manual for tenancy and building services.
• Manage capital expenditure of AU$1m on new and upgraded systems.
• Manage annual operational budget of AUD $2.5m and reduce overall cost against target.

Mar 2002 – Jan 2006 · 3 yrs 10 mos · Sydney, Australia

• Assist in preparation and management of the NSW $ AUD120m operational budget for Deutsche Bank. Using historical data and requirement projections provide an ongoing method of tracking for planning against future financial periods.
• Achieved 2003/2004 annual savings on $AUD 234k for Deutsche Bank account. Savings as result of consolidation of service contracts, revision of services and using economies of scale across all sites.
• Contract management for Deutsche Bank outsourced facilities and services.
• Member for the Smart Sourcing work group for Deutsche Bank. Relocating critical bank services globally to Sydney to alleviate risk and reduce cost.
• Committee member for the Disaster Recovery team.
• Lease coordination and management for NSW.
• Coordinate projects, office churn, relocations and office fit out for between 30 and 50 staff relocations per month, including post relocation surveys to measure contractor performance.
• Maintaining relationships with senior managers and understanding their requirements relating to their environments.
• Working with internal business units (HR, IT) to ensure all services, projects and relocations have the minimum impact on business and staff.
• Manage outsourced security vendors and maintain operating procedure for the safe and secure maintenance of the banks properties and ensuring the administration adheres to Deutsche Banks global audit requirements.
• Monthly facilities reporting and budget analysis for NSW In accordance to the Deutsche Bank/JLL Service Level Agreement (SLA)
• Maintain round the clock uptime for data centre and server rooms as well as the disaster recovery sites servicing Deutsche Bank.
• Single point of contact for all priority services relating to environmental services and critical systems, on call 24/7.
• Responsible for OH&S statutory requirements not undertaken by human resources.

Aug 2001 – Jan 2007 · 5 yrs 5 mos · Australia Asia Pacific

• Key Client list,
• February 2006 to January 2007 Barclays Capital QBE Insurance
• March 2002 to January 2006 Deutsche Bank Australia & New Zealand
• August 2001 to March 2002 Sun Microsystems ANZ

Jan 2001 – Aug 2001 · 7 mos · Sydney, Australia

• Prepare and manage ANZ operational budget for Sun Microsystems $AUD 20m.
• Contract management of Sun Microsystems outsourced services, including reception contractors and mail staff.
• Lease coordination and management for Australia and New Zealand.
• Coordinate minor projects and office churn.
• Liaise with business units and coordinate special business requirements.
• Single point of contact on call priority one coordinator for infrastructure services
• Monthly facilities reporting and budget analysis for NSW and Auckland. In accordance to the Sun/JLL Service Level Agreements.
• Management of JLL facilities staff in accordance to the Sun /JLL resource model.
• Manage 24/7 operation of server rooms, ANZ network hub and test lab environments.
• Single point of contact for facilities related queries from office administrators and managers.
• Que manager for service desks and facilities management.
• Responsible for OH&S statutory requirements.

Nov 1997 – Jan 2001 · 3 yrs 2 mos · Sydney, Australia

• Facilities Manager June 1999 to January 2001
• Responsibility for operational budget $AUD 5 m.
• Coordinator, EDS Olympic Planning Committee
• Facilitator of Y2K planning schedule
• Facilities Coordinator November 1997 to June 1999
• Promoted to Facilities Manager within 18 months.