Jun 2024 – Dec 2025 · 1 yr 6 mos · San Francisco, California, United States

Mar 2021 – Jul 2023 · 2 yrs 4 mos

• Scaled Operations for Rapid Growth: Successfully scaled business operations to accommodate 2x growth (from 3,000 to 6,500+ employees) while delivering Zendesk brand and culture to 500K sf of space spread across 15 global offices.
• Created and led Workplace and Security strategies: Partnered with global leaders to align on stakeholder requirements, assess strategies, and develop roadmaps to meet enterprise-wide real estate, workplace, and security needs. Led internal teams to execute on-time delivery of major initiatives, including updates to the workplace tech stack (software), selection and oversight of external vendors, and updating policies for new working models.
• Led Global Portfolio: Global scope of responsibility, managing 2 domestic sites and 13 global sites, ensuring compliance with local governmental and social norms across LATAM, EMEA and APAC. Developed global standards to evaluate real estate assets and lease options, toured sites to assess fit for enterprise needs and managed build-out and customizations based on location needs.
• Initiated Performance Tracking and Executive Update Mechanisms: Established mechanisms for tracking program effectiveness, cost efficiencies, and key metrics (i.e., utilization, capacity planning, delivery schedule, etc.). Created structures for recurring reports to senior leadership and stakeholders and change management for evolving needs.
• Developed Budgeting Mechanisms and Drove Efficiencies. Managed $14M annual operating budget. Oversaw lifecycle planning, forecasting and budgeting for capital expenditures, including facility construction and tenant improvement work. Completed each financial cycle within forecasted budget.
• Built Healthy Teams: Adept at fostering a positive work environment, and ensuring optimal team performance. Guided global team to meet rapidly evolving business needs, mentored and developed team talent, and empowered local decision makers.

Aug 2019 – Feb 2021 · 1 yr 6 mos

Jul 2017 – Aug 2019 · 2 yrs 1 mo

• Lead all Silicon Valley professional facilities and engineering managers, site operation functions, site budgets, and associated personnel who reported into the facilities program support for Hines. Active participant in delivering and improving client directed performance metrics, maintaining the highest level of customer service across a broad portfolio, and provided support to client partners and business unit/employee customers.

Dec 2014 – Jun 2017 · 2 yrs 6 mos

Sep 2007 – Nov 2014 · 7 yrs 2 mos

• 101 California St, SF 1.25M SF 2007 - 2010
• 101 Second St, SF 400,000 SF 2010 - 2013
• 50 Fremont St, SF 800,000 SF 2014 - 2014
• Managed day to day operations of Class A office high rise buildings in downtown CBD
• Acted as primary contact with property owners, serving as Owner’s Representative to ensure objectives were being met.
• Responded to tenant needs, being certain that building administrative and technical staff responded to problems promptly. Ensured that services were provided in compliance with policies, procedures, regulations and contractual obligations and standards.
• Coordinated maintenance, operations, safety inspections and building code compliance, including energy and sustainability audits and ensured Class A presentation at all times. Recommended and/or approved alterations, maintenance and reconditioning as necessary.
• Developed and controlled annual budgets for operating and capital expenses. Forecasted management plans and prepared monthly financial reports including SOX reporting, explaining any variances.
• Bid, secured and administered service agreements with vendors and suppliers, achieving the best value for services provided.
• Reviewed and reconciled year end expenses including back up to support CAM, tax and ins billings.
• Collected rents and paid expenses in compliance with lease terms. Prepared all required legal notices. Recommended and coordinated all legal action as necessary.
• Established facility preparation, assessment and recovery strategies for business continuity programs during and after normal business hours.
• Mentored and coached team members. Led by example and modeled behaviors that were consistent with company values.