Shaik Abu Sufyan

Operations Associate

India12 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Strong background in customer service and sales.
  • Proven ability to resolve customer issues effectively.
  • Experienced in leading teams and enhancing customer experience.
Stackforce AI infers this person is a Customer Experience Specialist with a strong focus on sales and support in the tech industry.

Contact

Skills

Core Skills

Customer ExperienceCustomer Service

Other Skills

Customer InteractionCustomer SupportTeam LeadershipAnalytical SkillsCollaborative Problem SolvingCritical ThinkingLeadershipSalesCommunicationTeam BuildingPublic SpeakingManagementTeamworkTime ManagementMultitasking

About

Sales: Having worked in sales made me really satisfied because I got a chance to help people select the right and suitable products as per their needs. And it makes me really happy to see a satisfied customer. I also learned that closing a deal is not always makes happy, rather making customer satisfied is really important. Customer Service: CS thought me that one should not only be good speaker but also be a good listner which will help resolve customer's issue quite effectively. I also learned that one of the core value is that we should jump into customer's problem as it's ours and help them and make happy.

Experience

12 yrs 3 mos
Total Experience
3 yrs
Average Tenure
8 yrs 7 mos
Current Experience

Dell technologies

Analyst Global Customer Care - ISG Services

Sep 2017Present · 8 yrs 7 mos · Bangalore

Customer InteractionCustomer SupportCustomer ExperienceCustomer Service

Orchestrate technologies, llc

Process Expert

Jun 2015Sep 2017 · 2 yrs 3 mos · India

Customer InteractionCustomer SupportCustomer ExperienceCustomer Service

Apple

iPhone Solution Consultant

Apr 2013Apr 2014 · 1 yr · Bengaluru, Karnataka, India

Titan company limited

CRO

Sep 2012Feb 2013 · 5 mos · Bengaluru Area, India

Education

St. Aloysius Pre-University college

Science

Jan 2010Jan 2012

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