Dec 2021 – Jul 2022 · 7 mos · Bangalore Urban, Karnataka, India · Hybrid

• Lead the global Merchant Experience engineering organization. My teams owned the critical platforms for merchant onboarding, reporting, and integration across North America, Europe, and Japan. My team focused on three strategic initiatives
• Redesign of the global merchant onboarding experience. The primary goal was to navigate complex international regulatory requirements while simultaneously improving the end-to-end user journey for our merchants.
• Enhance the quality and simplify the process of integration with merchant websites, taking ownership of the key business metrics for lead conversion and integration success.
• Reduce the time to add new payment methods from months to weeks

Feb 2020 – Sep 2021 · 1 yr 7 mos · Bengaluru Area, India · Hybrid

• As the Managing Director of Technology, I was responsible for the entire 90-member product development organization. My core mission was to lead the design and development of a unified, multi-tenant SaaS platform to serve as the foundation for the company's entire suite of AI-based retail analytics products.
• Architected and delivered the company's flagship cloud-native SaaS platform, a strategic initiative that dramatically reduced new client onboarding time from months to days and created a scalable foundation for future product growth.
• Scaled the organization by hiring, onboarding, and mentoring over 30+ top-tier engineers in a fully remote environment, successfully molding them into a high-performance, collaborative team during the height of the pandemic.
• This dual success in building both the platform and the team led to a step-function improvement in the company's ability to serve clients, reduce operational costs, and accelerate revenue.

Jan 2019 – Jan 2020 · 1 yr · Bengaluru Area, India · On-site

• I was brought in to lead the strategic design for a unified, AI-infused SaaS platform for healthcare analytics. My primary mission was to create a cohesive product architecture that aligned all of the company's diverse product offerings with its long-term business objectives.
• Drove the integration of the technology and operations roadmaps, guiding senior business stakeholders to align on a new, unified product vision and strategy.
• Architected and led the development of a key data acquisition component that automated capture of formulary and restrictions data, reducing the associated manual data entry effort by over 70%.
• The strategic platform design and roadmap I created became a key asset that contributed to the successful acquisition of the company by Clarivate in 2020.

Apr 2018 – Jan 2019 · 9 mos · Chennai Area, India · On-site

• Following the CEO's departure, I stepped up to serve as the Interim CEO for one year, taking on full P&L responsibility for the subsidiary and reporting directly to the board of the publicly-listed parent company, Equitas. In this role, I was responsible for the overall business strategy, operations, and corporate governance.

May 2016 – Apr 2018 · 1 yr 11 mos · Chennai Area, India · On-site

• As the founding CTO, I built the entire technology foundation and product for Wowtruck from the ground up. My mission was to design, build, and launch a scalable 'Uber-for-trucks' platform to disrupt the intra-city logistics market.
• Led the end-to-end product and technology execution, serving as both the hands-on product manager and chief architect for the lean, 10-member engineering team.
• Successfully built and launched the platform from scratch, achieving significant product-market fit and scaling the business to over 50,000 customers and 10,000 drivers.

Oct 2015 – May 2016 · 7 mos · Bengaluru Area, India

• Bookle brings the joy of discovering and reading books to children all over India. We sell high quality used books in immaculate condition imported from abroad.

Dec 2014 – Aug 2015 · 8 mos · Bengaluru Area, India

• Enabling banks create consistent and engaging user experiences for products and services.
• Catamera was an eBanking product with the following key features
• Modular architecture for provisioning and deprovisioning third party fintech services for banks' customers
• Self service model for business users to add / remove services for end customers, change website design, and eventually launch new sites for specific customer segments
• Modern, highly engaging UI built using Angular and React (for self-service screens)
• Robust, secure, scalable backend built on Python, Vertx and Usergrid, capable of serving sub-second responses to millions of users

Feb 2014 – Dec 2014 · 10 mos · Bengaluru Area, India

• Specialised Capability Group for Open Source CMS technologies.
• Incubated the open source CMS practice. Pitched for and delivered digital marketing
• solutions using Drupal, WordPress, Jahia and Umbraco

May 2010 – May 2013 · 3 yrs · Hyderabad Area, India

• Set up the Innovation Development Center (IDC) at Hyderabad and Gurgaon, growing it to a 350-member team, with four verticals - Mobility, Pega, SaaS, and Big Data
• Designed the organization and processes, hired the next level of leaders
• Implemented Agile development to improve time-to-market and business alignment
• One of the key people in driving the strategy for UHG’s healthcare cloud initiative
• Implemented effective people management initiatives. Achieved employee
• satisfaction scores well over the organization average and kept attrition at half of organization average.

Sep 2005 – Apr 2010 · 4 yrs 7 mos · Hyderabad Area, India

• Started the Dun & Bradstreet account at offshore
• Part of the successful bid team for the EIM Asset Center at National Australia Bank, a $12 million deal. Managed transition of over 150 employees
• Successfully managed delivery for the Business Intelligence and Portals units at Hyderabad. Major clients included Wachovia Bank, United Airlines, Southern California Edison, Fidelity, British Telecom and National Australia Bank
• Program managed the Marketplace release for Tesco.com change program. This over 15 technologies/products, 450+ interfaces, 6 project locations and 12 units from within Infosys

Jun 1996 – Oct 2003 · 7 yrs 4 mos · Bengaluru Area, India

• Executed and managed projects for various clients - Nynex, Goldman Sachs, DaimlerChrysler

Jan 2003 – Jan 2005 · 2 yrs · Hyderabad Area, India

• Handled offshore delivery in the VisionPlus space for Household Finance Corp, UK. Also consulted with Goldman Sachs JBWare Australia on their legacy application retirement program.