Oct 2023 – Present · 2 yrs 5 mos · Remote

Oct 2022 – Mar 2024 · 1 yr 5 mos · Hybrid

• ✅ Analysed business requirements, created user stories and managed Product Backlog.
• ✅ Backlog Grooming, User Acceptance, Client Demos for product releases.
• ✅ Led Product Roadmap aligned to company OKRs.
• ✅ Created Implementation Accelerators for reducing new customer implementation time by up to 50%.
• ✅ Implemented projects for Regulatory Requirements like Transparency in Coverage & Advanced Explanation of Benefits
• ✅ Delivered Regulatory projects for 12 customers
• ✅ Cross team collaboration across organization (Customer Success, Professional Services, Technical Operations, Development, Product and Engineering Leadership)
• ✅ Led Product Commercialization and Go to Market Strategy
• ✅ Created video based training for improving customer knowledge and reduce customer queries.

Jun 2020 – Oct 2022 · 2 yrs 4 mos · Hybrid

• ✅ Understanding Compliance Requirements and managing Epic, features and User stories to ensure backlog readiness.
• ✅ Release Planning and prioritizing product features and bugs to create maximum value for customer with each product release.
• ✅ Collaborate and lead communication across departments(Release, Customer support, Engineering, Product, Project Management) to plan for Implementation and product release.
• ✅ Stakeholder communication and Customer communication to timely update the progress and highlight risk and remediation plans.

Sep 2018 – Jun 2020 · 1 yr 9 mos · Bengaluru Area, India

• Projects
• ► Modernization of Patient Communication Services.
• ► New Implementation of Online & POS Payment for Patient Care management web application
• ► Third Party API integrations.
• Role and Responsibilities
• ► Propose Ideas and Solutions to enhance existing system business processes
• ► Understand and Analyze market needs and create Epics, Features, User stories and requirements
• ► Prioritize Sprint backlog to support product roadmap according to business value
• ► Manage relationships with Solution Strategists, Third Party Service Partners
• ► Lead New Project Discussions with multiple partners and manage timelines
• ► Lead and own discussions between development team, subject matter experts, internal users or client-facing teams to clarify user stories, track issues or resolve problems
• ► Design Testing Scenarios and ensure Product Quality

Sep 2016 – Sep 2018 · 2 yrs · Bengaluru Area, India

• ► Acted as a Liaison between business and technical personnel to ensure a mutual understanding of processes and applications.
• ► Communicate client’s business requirements by constructing easy-to-understand data and process models.
• ► Translate stakeholder requirements into different tangible deliverable such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams.
• ► Facilitating daily requirements review calls, live meeting sessions with development team to provide an understanding of the current business processes.
• ► Prioritizes work within an agile team and maintain a backlog of future work for consideration/prioritization
• ► Take responsibility for the development of ongoing enhancements, create and prioritize user stories with the agile teams
• ► Facilitate monthly meetings with clients to document requirements and explore potential solutions.
• ► Test Cases Planning, development, review and execution through HP ALM(Quality Center).
• ► Managing Change Management and UAT to deliver a bug free product.
• ► Undergone a 250+ hours training program on Claims Life cycle Management (US Healthcare Insurance)
• ► Created Business presentations and documentations as per the business needs

May 2015 – Sep 2016 · 1 yr 4 mos · Bangalore · On-site

• Research and Marketing
• ► Market Research for new product development and business opportunities(Telecom, Utilities, Smart Cities and other Govt. Initiatives)
• ► SPOC from business vertical for branding and marketing initiatives
• ► Managing Digital Media and Social Media Marketing Initiatives
• IT Project Responsibilities
• ► Analyzing the business requirements, creating required documents and process flow charts
• ► Finalizing the project scope, goals, deliverables along with the stakeholders & providing signoffs
• ► Managing and coordinating with multiple project teams and stakeholders involved in the project
• ► Analyzing weekly project performance against set project plans
• ► Analyzing existing unstructured project related data with multiple discrete variables
• ► Managing Change Management, User Acceptance Testing and Signoff
• ► Identifying user training needs and devising and managing user training requirements
• ► Created User manuals and guides for the developed software
• ► Vendor Negotiation and Vendor Management for a project module that was outsourced
• ► Assisted Pre Sales team for IT related requirements
• ► Assisted in creating RFIs and RFPs for third party vendors
• ► Created Business Presentations and documents as per the business needs

Apr 2014 – Jun 2014 · 2 mos · Gurgaon, India

• Market Research and Sales Analysis to improve customer experience.
• Conducted customer user experience survey and Data Analysis to draw insights into customer behavior.
• Sales analysis based on factors such as profit margins, sales growth, product placement, promotional offers etc.
• Strategy Design and implementation to improve sales.
• Won best Internship of the Year award.

Dec 2013 – Mar 2015 · 1 yr 3 mos · Pune, Maharashtra, India · On-site