Oct 2021 – Sep 2023 · 1 yr 11 mos

• Worked as operations and strategy lead for key account manager process from the pilot phase to successfully module .
• Stakeholder Management: Managing 5 different out sourced team . 100+ 3p agents
• Hiring the right candidates for the role .
• Deleveloped OKR and designed training documents to train the agents.
• KPI module for audits to improve call quality and supplier experience on platform , constructive feedbacks are shared to the agents to see improvements.
• Creation of survey links for supplier feedback using Typeform .
• Creating weekly , Monthly reports with root cause analysis to understand the success and failure of day to day operations.

Apr 2019 – Sep 2021 · 2 yrs 5 mos

• Creation of fashion attribute level analysis to understand the area of error .
• Identifying the error type into lack knowledge error , Categorised data .

Dec 2018 – Mar 2021 · 2 yrs 3 mos

• Worked on fashion and Non fashion categories like t - shirts , kurtas, sarees , bedsheets , footwear , accessories , utilities
• Creating training module documents for complete utilities category , footwear .
• 100% accuracy was achieved during QC and HQC process

Mar 2018 – Aug 2018 · 5 mos · On-site

• Garment embroidery factory operations and supply chain management
• Collaborated with clients to understand the requirements of the design , product quantity.
• Developed prototype samples for approvals
• Price negotiation with clients to ensure competative pricing as per market standards.
• Monitoring production schedule and shipping the goods post production.
• Coordinating with logistics and shippment partener to ensure timely delivery.

Jul 2017 – Jun 2018 · 11 mos · Bengaluru, Karnataka, India · On-site