Wasim Akram Khan — Operations Associate

IT Support Engineer with hands-on experience in L1/L2 technical support and IT infrastructure operations. I help organizations keep their systems stable, secure, and productive by resolving user issues quickly and efficiently. 🔹 Core Expertise: • Windows OS (10/11) troubleshooting • Microsoft 365 (Outlook, Teams, OneDrive) • Active Directory (User, Group, GPO basics) • ServiceNow (Incident, Request, Change) • VPN & Network Connectivity issues • Hardware & Software support • ITIL-based ticket handling (L1 → L2) 🔹 What I Do Daily: • Handle end-user tickets with SLA focus • Troubleshoot system, email, and network issues • Support onboarding/offboarding processes • Coordinate with L2/L3 teams • Maintain documentation and SOPs 🔹 Career Focus: Actively seeking IT Support / Infrastructure Support roles in the UAE where I can grow into Cloud & DevOps operations. 📍 Location: UAE 📩 Open to opportunities & professional networking

Stackforce AI infers this person is a skilled IT Support Engineer with a focus on Infrastructure and Technical Support.

Experience: 9 mos