Dec 2016 – Apr 2019 · 2 yrs 4 mos · Noida, Uttar Pradesh, India

May 2016 – Nov 2016 · 6 mos · Noida

• 1.Dealing with customer account queries via telephone, email and fax and resolving queries
• promptly.
• 2.Research complex issues and formulate resolutions/recommendations by analyzing fact patterns
• and applying provisions and best practices.
• 3.Processing all purchases (supplier invoices) and refunds(credit notes).
• 4.Allocation of work during start of the day and sending productivity report at day end.
• 5.Responsible for formulating and updating the processing guidelines (SOP) for the Ongoing 6.Processing group and taking care of documentation and updating the same with new updates.
• 7.Ensure TAT is met and SOP’s are followed.
• 8.Maintaining up-to-date record of all queries pertaining to payment of customers.
• 9.Reconciling customer accounts and resolving differences.
• 10.Discussing the key areas impacting payments, over the call with client on daily/weekly basis &
• providing resolution in order to reduce the number of queries.

Aug 2014 – May 2016 · 1 yr 9 mos · Gurugram, Haryana, India

Aug 2012 – Oct 2013 · 1 yr 2 mos · Gurugram, Haryana, India

• 1.Working on SAP & using transaction codes in order to provide the required information to our business partners.
• 2.Performing electronic fund transfer on daily basis in order to make payments to all the suppliers.
• 3.Guiding new joinees & making them understand the SOP’s that needs to be followed during the Operations.
• 4.Discussing the key areas impacting payments, over the call with client on daily/weekly basis &
• providing resolution in order to reduce the number of queries.
• 5.Sending MRBR report to the client in order to provide appropriate reason of blocked payments.
• 6.Processing all purchases (supplier invoices) and refunds(credit notes).
• 7.Accounting for valid treatment of VAT on expense invoices.
• 8.Reconciling supplier accounts and resolving differences.
• 9.Dealing with supplier account queries via telephone, email and fax and resolving queries
• promptly.

Aug 2008 – Jul 2010 · 1 yr 11 mos · Gurugram, Haryana, India

• 1.Working on the Central Reservation System Bosanova (AS400 Mainframe and JD Edwards)
• 2.Checking payment status of suppliers and ensuring smooth flow of the same
• 3.Maintaining up-to-date record of all queries pertaining to payments of suppliers
• 4.Handling payment disputes of suppliers
• 5.Constant communication with suppliers and other GTA offices worldwide through every electronic mode of communication
• 6.Preparing debit note of the invoices received from suppliers after verifications of contracted tariffs