Dec 2020 – Sep 2021 · 9 mos

• Managed end to end life cycle of portfolios starting from bid pricing, internal onboarding, analysis to end revenue tracking for portfolios worth more than $200M.
• Handled relationships and processes with 15+ clients and 10+ vendors while ensuring proper data handling, transformation, and reporting.
• Created an internal scoring model to calculate propensity to pay and subsequently drive a stratified collection strategy across various types of portfolios through call, email, offline and online channels.

Oct 2019 – Dec 2020 · 1 yr 2 mos

• Lead the data migration across multiple systems while solving for complex and varied data preparation issues from consistency of formats & handling missing data to data transformations & creating new independent variables.

Mar 2019 – Sep 2019 · 6 mos · Greater Denver Area

• Automated client’s technical support system for employees. Resulted in cut down of resource investment by 20% and improved the response ETA by 24 hours.
• Evaluated the impact of multiple out of home and social media activities of a client through the quality/volume of #s/Twitter feeds. Helped identify the top 20% of the activities responsible for bulk of the buzz and eventually helped in prioritization of client marketing activities.
• Refined the client’s product deployment package through creation of knowledge base and AI techniques. Lead to an improvement of ~80% reduction in error resolution time and effort.

Jul 2015 – Apr 2018 · 2 yrs 9 mos

• Acted as a consultant to routinely construct analysis plans with end to end clarity on data management, analysis & final deliverable with stakeholder buy in.
• Coached & supervised a team of data scientists to solve data analytics problems using sophisticated techniques such as AI & ML
• Created as well as presented interactive tableau dashboards that could drill down within the analysis from macro to micro geographic/customer segment levels seamlessly.

Oct 2012 – Jul 2015 · 2 yrs 9 mos

• Analyzed the trending topics and customer sentiments for clients using data from Facebook/Twitter & client databases.
• Facilitated multi language data ingestion through social media followed by cleansing/pre-processing in R.
• Provided insights that helped client improve the business and secured multi-million-dollar long term engagement with the clients.
• Created customized R packages for big data platform that were open sourced on GIT under “giving back to community” initiative.

Jul 2009 – Oct 2012 · 3 yrs 3 mos

• Key Projects:
• Network Impact Testing Solution: analyzing the performance of applications in various network scenarios using Infosys indigenous environment
• Key Responsibilities:
• Leading the client engagements, PoCs and project related discussions
• Designing the test cases, analyzing the test results and preparation of case studies
• Leading the internal team for enhancement of solution involving modules of requirement gathering, designing and implementation.
• Context Aware Service Adaptation (CASA): adapting services to provide a consistent and uniform “Quality of Experience” to the end user leveraging the user, device and network context information
• Key Responsibilities:
• Managing the entire research component pertaining the development of the application
• Development/testing of the bandwidth calculation algorithm for the model
• Developing the application to fetch & display videos over android mobile phone
• Co-ordination with Infosys internal teams as well as external partner (CeWIT)
• Designing and deploying the framework across various platforms and devices
• Responsible for training new members joining the team

Jan 2009 – Jun 2009 · 5 mos · Bengaluru, Karnataka, India