Monica C. — Operations Associate
Management Professional with two decades of experience in Client Engagement, Customer relationship management, Customer Success and account management. An accomplished and fluent communicator with the strong investigation, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen. As a leader, I am inspired to bring out the best in the people around me. I also believe in always being open to new ideas & to keep learning as an individual Customer Success Skills Implementation & On boarding | Training | Up-Selling & Cross-Selling | Customer Engagement & Advocacy | Risk Mitigation
Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and client engagement.
Location: Delhi, India
Experience: 16 yrs 10 mos
Skills
- Account Management
- Data Analysis
Career Highlights
- Over 15 years of management experience.
- Expert in customer success and account management.
- Strong problem-solving and decision-making skills.
Work Experience
Automation Anywhere
Renewals (4 yrs 10 mos)
AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED
Manager (2 yrs 8 mos)
Adobe
Customer Success Manager (1 yr)
Encore Capital Group
Group Manager (4 yrs)
Validor Capital India Pvt. Ltd.
Portfolio Manager (2 yrs 6 mos)
American Express
Customer Service (6 mos)
HFO Limited
Portfolio Analyst (1 yr 4 mos)
Education
Bachelor of Arts (B.A.) at Delhi University
CBSE at Holy Cross School
