Jun 2023 – Nov 2024 · 1 yr 5 mos

Oct 2020 – Aug 2023 · 2 yrs 10 mos

Aug 2019 – Jul 2020 · 11 mos · Pune Area, India

• ● Allocating tasks & assigned targets to the team, aligning them with organizational targets.
• ● Setting up end to end retail sales function, right from conversion funnel to lead management.
• ● Led a 10 member team while reporting directly to the CEO.
• ● Responsible for team recruitment and training.
• ● Monitor and analyse key data, including sales figures, conversion rate, team performance.
• ● Working closely with all the business verticals like - marketing, operations, customer support.
• ● Identifying the problem areas, preparing the POA for achieving key sales figures.

Nov 2018 – Jul 2019 · 8 mos · Pune Area, India

• ● Responsible for creating policies and procedures by identifying key problems, that optimize the customer experience.
• ● Led and managed a team of 5 executives to achieve monthly targets.
• ● Created end to end Customer Funnel to ensure Customer Retention/ Reduce Churn Rate.
• ● Set up analytics to track user behaviour.
• ● Built processes and workflow for Customer Happiness Team to increase productivity.
• ● Oversee daily operations of the team to ensure smooth functioning.
• ● Monitor & strategise online marketing campaigns and communication funnel for existing customers

Oct 2017 – Oct 2018 · 1 yr · Pune Area, India

• ● Reached out to potential leads through various customer acquisition channels to drive sales.
• ● Worked closely with the Sales Head to identity problems and build processes.
• ● Executing entire sales process starting from first touch point till closure.
• ● Efficiently handled 1200+ leads every month to achieve sales target.
• ● Maintaining and updating the database of leads on a daily basis to ensure smooth functioning.
• ● Assisted Sales Head in tracking sales numbers, online transactions and setting up communication through emails/notifications.

Aug 2017 – Sep 2017 · 1 mo · Pune, Maharashtra

• ●Ola rentals & outstation assignment : Reach out to hotels, corporate and builders for Ola corporate dashboard integration.
• ●Brand Ambassadors program : Identity eligible Brand Ambassadors for Ola Share Pass program.
• ●Affiliates program : Tie up with the different affiliates for various marketing offers/campaigns by Ola Cabs.

Nov 2016 – Jul 2017 · 8 mos · Pune Area, India

• ●Developed lead acquisition channels through BTL Activation.
• ●Managed client Promotional Inventory at warehouse.
• ●Conducted Market Activation( Brand engagement & Direct Response) at corporate events, concerts & flea markets.
• ●Managed client directly such Uber, Zoomcar, Medsonway, Grofers & CarOk.