Ritika Raj

Operations Associate

Gurugram, Haryana, India11 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved ₹1.5 Cr cost savings at Zomato.
Scaled customized order size 5x at Jabong.
Managed 2.5L to 3.5L orders at Reliance Retail.

Stackforce AI infers this person is a Vendor Management and Procurement Specialist in the E-commerce industry.

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Skills

Core Skills

Vendor ManagementSupply Chain OptimizationProcurementProduct Development

Other Skills

Sourcing & ProcurementEcommerce OperationsOrder FulfillmentVendor Relationship ManagementNegotiationProcurement PlanningQuality AuditingPromotional ModelingMicrosoft Office100% FinancingDesignCommercial AnalysisInventory ManagementProcurement ManagementProduct Design

About

Results-driven Vendor Management & Procurement Specialist with a proven track record in e-commerce operations, supply chain optimization, and seller experience management. With 9+ years of experience working with top retail and e-commerce brands like Reliance Retail (Ajio), Zomato, Noon, Myntra, and Jabong, I have successfully managed 30+ National Brands, optimized procurement processes, and driven cost savings & efficiency improvements. I thrive in fast-paced, data-driven environments, leveraging analytics to enhance sales performance, inventory planning, and vendor satisfaction (NPS). My expertise lies in sourcing, contract negotiation, order fulfillment, and logistics coordination, ensuring seamless operations across categories like Apparel, Footwear, Fashion Accessories, and Home Furnishing. 💡 Key Achievements: ✔ Achieved ₹1.5 Cr cost savings on a procurement volume of ₹7.5 Cr at Zomato. ✔ Scaled customized order size 5x with zero returns in 10 months at Jabong World. ✔ Managed daily procurement operations for 2.5L to 3.5L orders at Reliance Retail (Ajio). Passionate about optimizing supply chain workflows, driving vendor growth, and enhancing e-commerce efficiency, I am always eager to collaborate on innovative projects that shape the future of retail and online marketplaces.

Experience

11 yrs 7 mos

Total Experience

1 yr 11 mos

Average Tenure

3 yrs 2 mos

Current Experience

Ajio.com

Assistant Manager - Seller Experience

Mar 2023 – Present · 3 yrs 2 mos · Bengaluru, Karnataka, India · On-site

Achieved 100% PO fulfillment within TAT through vendor collaboration and coordination with the fulfillment center.
Reduced QC rejections & cancellations by implementing continuous improvement processes.
Managed daily procurement operations for 2.5L to 3.5L orders, ensuring efficient supply chain execution.
Optimized delivery routes & logistics, reducing costs and improving turnaround times.
Ensured timely returns & RTO deliveries, resolving disputes effectively.

Vendor ManagementSourcing & ProcurementEcommerce OperationsSupply Chain OptimizationOrder FulfillmentVendor Relationship Management

Zomato

Associate - Central Procurement

Nov 2022 – Mar 2023 · 4 mos · Gurugram, Haryana, India · On-site

Led vendor sourcing, RFQ creation, and procurement planning, supporting category managers.
Negotiated pricing & procurement terms, achieving ₹1.5 Cr savings on an ₹7.5 Cr procurement volume.
Onboarded vendors, ensuring compliance with company procurement policies.
Conducted technical & commercial comparative analysis to optimize supplier selection.

Procurement

Noon

Buying Assistant

Mar 2021 – Nov 2022 · 1 yr 8 mos · Gurugram, Haryana, India · On-site

Assisted in sourcing vendors, managing POs, and contract negotiations for the Baby & Toys category.
Strengthened supplier relationships, ensuring compliance with Noon’s self-serve platform.
Managed stock availability for top-selling SKUs, ensuring minimal stockouts.

Vendor Management

Purabh international

Key Account Manager

Sep 2020 – Mar 2021 · 6 mos · Gurugram, Haryana, India · On-site

Developed new designs & product categories such as Maternity Wear, sourcing reliable vendors.
Handled catalog uploads and product visibility across Amazon, Flipkart, and Snapdeal.
Managed inventory, analyzed returns trends, and optimized PO creation.

Product Development

Jabong

3 roles

Operations Executive – Vendor Management

Promoted

Sep 2016 – Apr 2020 · 3 yrs 7 mos · Gurugram, Haryana, India · On-site

Handled 30+ marketplace vendors across multiple categories (Apparel, Footwear, Accessories, etc.).
Conducted trend analysis & sales forecasting, ensuring top-selling products maintained optimal stock levels.
Implemented discounting & promotional strategies, collaborating with marketing teams.

Vendor Management

Executive-Marketplace Seller Experience

Mar 2016 – Sep 2016 · 6 mos · Gurugram, Haryana, India · On-site

Resolved vendor concerns (returns, cataloging, payments), improving issue resolution TAT.
Conducted vendor onboarding & training programs.

Vendor Management

Executive

Apr 2015 – Mar 2016 · 11 mos · Gurugram, Haryana, India · On-site

Led vendor onboarding & compliance alignment, ensuring seamless catalog creation.
Achieved 5x growth in customized orders within 10 months with zero returns.

Vendor Management