Subuhi Aziz

Operations Associate

Delhi, India1 yr 11 mos experience

Key Highlights

Expert in managing high-sensitivity customer interactions.
Multilingual proficiency enhances communication in diverse environments.
Strong focus on customer experience and operational excellence.

Stackforce AI infers this person is a Customer Experience and Operations Specialist with a strong background in communications and multilingual engagement.

Contact

Skills

Core Skills

Customer ExperienceOperationsCommunicationSales ManagementContent ManagementCustomer Relationship Management (crm)Public RelationsStrategySales

Other Skills

Corporate CommunicationsInternal CommunicationsSocial Media CommunicationsSales OperationsCustomer SatisfactionCustomer RetentionCareer CounselingJob CoachingCounsellingDirect SalesSales ProcessesSales PresentationsAudience DevelopmentCustomer EngagementTarget Audience

About

Working in Operations at American Express, managing high-sensitivity customer interactions with card members as primary stakeholders. Driving end-to-end resolution of complex cases while upholding global service standards, risk controls, and a strong focus on customer experience. Graduated with a Master’s in Social Work from Amity University, combining academic rigor with practical experience. Multilingual proficiency in French and Spanish strengthens communication in diverse environments, driving impactful engagement in current and past roles.

Experience

1 yr 11 mos

Total Experience

8 mos

Average Tenure

6 mos

Current Experience

American express

Associate

Nov 2025 – Present · 6 mos · Gurugram · Hybrid

Working in Operations at American Express, managing high-sensitivity customer interactions with card members as primary stakeholders. Driving end-to-end resolution of complex cases while upholding global service standards, risk controls, and a strong focus on customer experience.

OperationsCustomer Experience

Zomato

3 roles

Customer Delight Hiring

Jul 2025 – Oct 2025 · 3 mos · Gurugram, Haryana, India · On-site

From fixing orders to placing them on our hiring board!
Now hunting talent sharper than refund replies.
Scaling smiles, one offer letter at a time.
Chat champ turned talent scout at Customer Delight.

Email Escalations

Feb 2025 – Oct 2025 · 8 mos · Gurugram, Haryana, India · On-site

From fast replies to the final replies, escalation desk it is!
Solving spiciest mails with the coolest head.
Reading between (subject) lines since day one.
Inbox zero? More like inbox hero.

Associate

Aug 2024 – Oct 2025 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

Resolved customer concerns across email, chat, and social media with empathy and speed
Identified and flagged product bugs, UX gaps, and feature insights to internal teams via Nugget
Collaborated cross-functionally to enhance customer experience and reduce recurring issues
Maintained high CSAT and response SLAs while managing volume spikes efficiently

CommunicationCorporate CommunicationsInternal CommunicationsSocial Media CommunicationsCustomer Relationship Management (CRM)Customer Experience

Irish expert

Immigration Consultant

Jul 2024 – Aug 2024 · 1 mo · New delhi · On-site

Provided expert advice on immigration options and eligibility criteria for clients seeking to navigate UK and Ireland immigration laws.
Assisted in the preparation and submission of visa applications, ensuring accuracy to avoid delays or rejections.
Represented clients in appeals and hearings, and kept them informed about changes in immigration policies and procedures.

SalesSales ManagementSales OperationsCustomer SatisfactionCustomer ExperienceCustomer Retention+17

Udayan care

Communications Intern

Jan 2024 – Mar 2024 · 2 mos · New Delhi, Delhi, India · On-site

Created engaging content for social media, websites, and press releases to enhance communication strategies.
Assisted in managing social media accounts, analyzing metrics, and monitoring engagement for effective communication.
Supported media relations efforts by drafting press releases and organizing press events to build relationships with journalists.
Conducted research on industry trends and competitor activities to inform communication strategies.

CommunicationCustomer Relationship Management (CRM)Corporate CommunicationsInternal CommunicationsMobile CommunicationsSocial Media Communications+21

Trax - road safety ngo

Road Safety Auditor

Jul 2023 – Oct 2023 · 3 mos · Paharganj · On-site

Advocated for safe road infrastructure by promoting pothole-free roads and 100% visibility on intersections.
Implemented training programs for school students and teachers to improve road user behavior.
Led community mobilization activities and advocated for media content regulation programs to enhance road safety awareness.

Kpmg india

ESG Intern

Jun 2023 – Jul 2023 · 1 mo · India · On-site

Supported the planning and execution of CSR programs, including community outreach and employee volunteer initiatives.
Conducted research on CSR trends and best practices to inform company strategies.
Prepared CSR reports and documentation for internal and external stakeholders.
Assisted in organizing CSR-related events and engaging with various stakeholders.

Umeed a drop of hope (ngo)

Intern

Apr 2023 – Jun 2023 · 2 mos · New Delhi, Delhi, India · Hybrid

Conducted Plantation drives and surveys on Tea stall vendors around Amity University, Noida for UMEED A DROP OF HOPE (NGO).
Prepared detailed reports and documentation to support the organization's initiatives.
Collaborated with team members to ensure successful execution of projects and initiatives.

United way delhi

Volunteer

Mar 2023 – Mar 2023 · 0 mo · New Delhi, Delhi, India · On-site

Organized community clean-up events and managed waste disposal activities in alignment with Swatch Bharat Mission goals.
Led spot fixing initiatives including recycling and upcycling waste materials, transforming areas through plantation and wall paintings.

Fxb india suraksha

Project Intern

Feb 2023 – Jun 2023 · 4 mos · Noida, Uttar Pradesh, India · On-site

Assisted in report making, documentation, and case assessment at FXB India Suraksha.
Organized various activities like dance, singing, painting, and counseling sessions with kids.
Developed strong communication and organizational skills during the internship.

Customer Relationship Management (CRM)Video BloggingProblem SolvingCommunicationEnglishData Entry+2

Sarthak prayas

Intern

Nov 2022 – Dec 2022 · 1 mo · Punjabi Bagh, New Delhi · On-site

Organized Blood Donation Camps in collaboration with HDFC Bank as part of Sarthak Prayas.
Visited old age homes in Dwarka to engage with the elderly residents.
Coordinated logistics and volunteer efforts to ensure successful events.

StrategyCustomer Relationship Management (CRM)CommunicationTime ManagementPublic Relations

Aecc global

Marketing Intern

Jun 2022 – Jul 2022 · 1 mo · New Delhi, Delhi, India · On-site

Organized Global Education Fair 2022 with universities from UK, USA, Canada, New Zealand, Australia.
Assisted in event planning and coordination for a successful fair.
Collaborated with international universities to showcase their offerings.
Developed strong communication and organizational skills in a fast-paced environment.

Customer Relationship Management (CRM)Microsoft ExcelSalesCommunicationEnglishTime Management+2