Pratik Thakor

Operations Associate

Ahmedabad, Gujarat, India12 yrs experience

Highly Stable

Key Highlights

Experienced in customer service and relationship management.
Proficient in handling loan disbursements and back office operations.
Strong communication skills with a focus on customer experience.

Stackforce AI infers this person is a Customer Service Professional in the Banking and Financial Services sector.

Contact

Skills

Core Skills

Customer Service RepresentativesCustomer Relationship Management (crm)Customer Service ManagementManagement

Other Skills

Branch Banking OperationsCommunicationCustomer ExperienceDisbursementsLoansMicrosoft OfficeMicrosoft Outlook

Experience

Sidbi(small industries development bank of india)

Customer Service Associate

Feb 2022 – Present · 4 yrs 1 mo · Ahmedabad, Gujarat, India

Customer Service RepresentativesLoansCustomer ExperienceManagementMicrosoft OutlookCustomer Relationship Management (CRM)+4

Hdfc limited

Customer Service Executive

May 2016 – Feb 2022 · 5 yrs 9 mos · Ahmedabad, Gujarat, India

Handling customer interaction,back office operation, branch operation, ach and cheque processing, refund, other works.

Customer Service RepresentativesLoansManagementMicrosoft OutlookCustomer Relationship Management (CRM)Customer Service Management+4

Hdfc bank

Junior Executive

Jul 2013 – Sep 2015 · 2 yrs 2 mos · Ahmedabad, Gujarat, India

OPERATION WORK AND BACKEND OPERATION

Customer Service RepresentativesManagementMicrosoft OutlookMicrosoft OfficeCommunication

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