Nov 2020 – Oct 2022 · 1 yr 11 mos · Bangalore Urban, Karnataka, India

• Reduced payroll costs by while achieving optimal productivity.
• Trained and mentored high-performing team through regular performance reviews,
• individual feedback and professional coaching.
• Directed day-to-day operations by spearheading implementation of short-term
• and long-term strategies to achieve business plan and profitability goals.
• Provided top quality control to effectively eliminate downtime and maximize
• revenue.
• Trained employees on optimal processes and use of equipment, boosting
• department efficiency.
• Streamlined operations to consistently deliver on targets.
• Exceeded team goals and resolved issues by partnering with staff to share and
• implement customer service initiatives.
• Analyzed customer data to identify opportunities and improve relationships.
• Overhauled organizational filing systems for invoices, customer orders and contract
• records.
• Elevated customer satisfaction ratings by resolving issues and fostering speedy
• resolution.
• Developed and shared best practices across company.
• Built customer and employee loyalty by implementing effective operational
• strategies.
• Provided organizational leadership to develop effective business plan and promote
• organizational vision.

Aug 2018 – Aug 2020 · 2 yrs · Bengaluru, Karnataka, India

• Led by example in completing all tasks with energy and enthusiasm, aiding a
• positive team mentality.
• Mentored and supported new employees to maximize team performance.
• Completed opening checklists to create pristine service areas.
• Tracked daily expenses and income, assessing against targets to ensure business
• met performance standards.
• Upheld company standards and compliance requirements for operations and
• cleanliness of all areas.
• Managed payroll and rotas with HR and accounting software.
• Followed security procedures to reconcile tills and complete banking.
• Gave clear staff instruction to achieve production output.
• Maintained workplace safety by observing occupational and environmental health
• requirements.
• Tracked supplies to proactively identify and resolve shortages impacting manufacturing plans.
• Resolved conflicts between team members to maintain group harmony and
• productivity.
• Monitored worker behaviors and enforced standards for consistent safety
• protections.
• Checked work throughout production phases for good quality control.

Sep 2017 – Aug 2018 · 11 mos · bangalore

• Coordinated forwarding transportation with external contractors.
• Formulated operational and administrative procedures to streamline processes.
• Managed fleet of 20 vehicles, planning routes and timings to maximize adherence
• to schedule.
• Managed supply chain staff hiring, onboarding, training and appraisals.
• Implemented product storage and flow strategies for minimal delays in fulfilling
• demand.
• Directed daily operations to achieve maximum efficiency and productivity.
• Maintained required inventory levels at minimal cost.
• Scheduled transportation of outgoing goods to meet customer requirements.
• Developed strategies to maintain required stock levels at minimum cost.

May 2016 – Sep 2017 · 1 yr 4 mos · India

• Trained and supervised team to deliver on store sales targets.
• Resolved complex customer enquiries, disputes and complaints.
• Designed and implemented practices to boost customer satisfaction metrics.
• Delivered quality service with friendly and professional demeanor.
• Reached optimal productivity by analyzing processes and updating team training.
• Coached and mentored store team members to achieve multiple promotions.
• Briefed team on product and promotion changes to support upselling.
• Managed cash and reconciled tills with rigorous security measures.
• Empowered sales team to maximize sales revenue and exceed corporate goals.

Apr 2015 – Apr 2016 · 1 yr · bangalore

• Formulated operational and administrative procedures to streamline processes.
• Managed fleet of 12 vehicles, planning routes and timings to maximize adherence
• to schedule.
• Managed supply chain staff hiring, onboarding, training and appraisals.
• Created purchasing and distribution strategies in line with wider business goals.
• Recorded purchases and supply movements to maintain accurate records.
• Scheduled transportation of outgoing goods to meet customer requirements.

Jun 2002 – Feb 2013 · 10 yrs 8 mos · India

• Monitored, controlled and evaluated transport costs, identifying and sourcing areas
• of improvement.
• Analyzed logistics and supply chain data, developed reports and presented to
• senior stakeholders.
• Managed over 4 3rd party suppliers, ensuring suppliers met all SLAs outlined in
• supply contract.
• Assisted Supply Chain Manager with end of year distribution forecasting, analyzing
• distribution database.
• Negotiated with 3 freight companies, which resulted in new contracts that reduced
• overall shipping costs.
• Collaborated effectively in cross-functional team-oriented environment.
• Directed daily operations to achieve maximum efficiency and productivity.