Anshul Gupta

Operations Associate

Chandigarh, India10 yrs 6 mos experience
Highly Stable

Key Highlights

  • 8.5 years of experience in customer care operations.
  • Expertise in global talent acquisition and mentoring.
  • Strong communication skills across diverse regions.
Stackforce AI infers this person is a Customer Service and Talent Acquisition professional with extensive experience in B2C environments.

Contact

Skills

Core Skills

SalesProduct MarketingCustomer ServiceCommunication

Other Skills

Retail SalesInternational SalesProduct OfferingsOnline SupportMicrosoft OfficeEnglishMicrosoft ExcelMicrosoft WordTrainingFinanceBranch BankingAccountingTeachingTeacher TrainingLanguage Teaching

About

I am a Post Graduate in Commerce Stream from Punjab University-Chandigarh and have completed a Post Graduate Diploma in Business Administration from Symbiosis Center of Distance Learning- Pune with total work experience of 8.5 years with Dell international services as a part of Global Customer Care Operations, Talent Acquisition and Order Management dealing with customers from regions like:- North America, Europe, Middle East & Africa and have basic knowledge of all MS applications with good and effective communication skills.

Experience

10 yrs 6 mos
Total Experience
5 yrs 8 mos
Average Tenure
2 yrs
Current Experience

Teleperformance

Associate

May 2024Present · 2 yrs · Hybrid

SalesRetail SalesInternational SalesProduct MarketingProduct Offerings

Apple

Associate

Apr 2024Feb 2025 · 10 mos · EMEA · Hybrid

Dell

8 roles

Resolution Specialist

Feb 2012Oct 2014 · 2 yrs 8 mos

  • Handling order, returns, exchanges and collections for 21 Countries, training, mentoring new associates
Online SupportCustomer Service

Resolution Specialist

Oct 2011Jan 2012 · 3 mos

  • Handled 1st and 2nd rounds of interviews for walk- ins, telephonic and Campus placements for Dell

Resolution Specialist

May 2010Sep 2011 · 1 yr 4 mos

  • Supported all returns, refunds and exchanges for US customers

Resolution Specialist

Jun 2008Apr 2010 · 1 yr 10 mos

  • Global Chat Support for Dell’s Streak(Mobile)

Resolution Specialist

Jan 2008May 2008 · 4 mos

  • Supported all type of email escalations for US customers

Resolution Specialist

Jan 2008May 2008 · 4 mos

  • Supported all type of email escalations for US customers

Case Manager

Jul 2007Dec 2007 · 5 mos

Microsoft OfficeEnglishMicrosoft ExcelCommunicationMicrosoft Word

Customer Care Executive

May 2006Jun 2007 · 1 yr 1 mo

  • Customer inbound calls
Microsoft OfficeEnglishMicrosoft ExcelCommunicationTrainingMicrosoft Word+1

Dell international services india private limited

2 roles

Associate

May 2006Oct 2014 · 8 yrs 5 mos

Associate

May 2006Oct 2014 · 8 yrs 5 mos

Education

Punjab University chandigarh

Master of Commerce

Jan 2008Present

St. Xavier's High School

Commerce

Apr 2001Apr 2003

Punjabi University

Bachelor of Education — E-Commerce/Electronic Commerce

Jan 2020Present

Punjab University

Bachelor of Commerce

Jan 2006Present

Himachal Pradesh University

Mcom

Symbiosis Centre for Distance Learning

Postgraduate diploma for business administration

University of the Punjab, Lahore

Bachelor of Commerce - BCom

Punjabi University

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