Oct 2019 – Mar 2020 · 5 mos

• Designed & Implemented Growth Strategy to accelerate Onboarding & improve the success rate of a restaurant on the platform during ELC stage
• Onboarding & ELC: Increased merchant onboarding capacity by 40% in 3 months, reducing go live TAT from 24.5 days to 8.5 days
• Increased Onboarding funnel conversion by 6%, improving traceability and identifying metrics to manage stake-holders across APAC
• Improved productivity of scaled operations team (GSS) by 35% through process automation and reduction in account creation defects
• Defined perfect sales, training and ELC (early life cycle) in terms of clear metrics and implemented the processes across 41 cities

Apr 2019 – Oct 2019 · 6 mos

• Responsible for strategising operations for 3000+ restaurant accounts across 3 cities
• Clustered restaurants in different categories and build targeted promotions tools
• Increased Co-funding of restaurants by 5x by reorganizing team structure and strengthening account management
• Reduced the discrepancies in catalogue elements to 0.1% from 18% by standardizing the process of change in catalogue
• Lead a team of 15+ AM's to manage the promotion spend while maintaining the constant growth in trips
• Developed a P/L & cash flow view of weekly payments for restaurants, building credibility in partnership
• Awarded 'Uber- Applaud' for improvement of net inflow by 20%+ in 6 weeks

May 2018 – Mar 2019 · 10 mos

Apr 2016 – Apr 2018 · 2 yrs

• Strategic sourcing and supply chain.
• Responsible for sourcing and supply chain of the suspension category of parts, APV (Annual Purchase Value) of $52 Mn, for existing & upcoming projects of Honda cars. My job responsibility primarily includes long-term strategy in terms of technology, net effective value and good quality of products with an efficient and smooth supply chain. Moreover, Reducing the overall direct spend on resources year on year.
• Other Projects Include:
• Risk Management (One Location risk in the supply chain)
• Strategic Localization (Technology Part which demands high Initial Investments)
• Tracking of Forex Impact (Forex Impact forecasting model wise, Cross currency benefits)
• Project Management for Upcoming Models ( Feasibility Study to Manufacturing)
• (From Inception of Concept to Commercialization of product)
• Global Sourcing ( Analysis of centralized production cost vs Localized production cost)
• Feasibility study for a new segment of Vehicles

Dec 2014 – Mar 2016 · 1 yr 3 mos

• Cost and Sourcing

Dec 2015 – Jan 2017 · 1 yr 1 mo · Noida

• Grey Green provided performance management & customer retention solution
• Developed a product to measure CSAT at every step of the value chain that enabled unsupervised performance management of retail services
• Recruited a team of 22 & generated revenue of ₹0.3 Cr through subscription model; onboarded 296 restaurants and 120 salons in the first year
• Improved CRR (Customer response rate) from the initial 12% to 58% in 160 days by analyzing the impressions data and improving user experience

Apr 2013 – Dec 2014 · 1 yr 8 mos · Haldwani Area, India

• I worked in direct material purchasing the team with individual responsibility for souring direct parts of $26 Mn across all six plants of TATA Motors.
• I was also part of CFT (Cross-functional Team ) for cost reduction in Venture Model with the target of 10% cost down.
• This included: conducting breakdown workshops for ideas--> Categorization according to scope--> Feasibility and testing --> Prototyping --> Judgment --> Implementation. (6 quarters project)

Aug 2012 – Mar 2013 · 7 mos · Haldwani Area, India

• Phase I: Customer service stint in Delhi and Bhuvaneshwar , To understand TATA Motors and its brand among customers.
• Phase II: Projects in ICR (Integrated cost reduction ) department for bottom line improvement.
• Delivered reduction projects worth 1.2 Mn $.

Aug 2011 – May 2012 · 9 mos · Kurukshetra

• Worked as Placement coordinator for Industrial Engineering branch and results were commendable with 100% of eligible students placed on campus. Handled More than 100 Companies for recruitment..
• Received special appreciation from TACO (Tata Autocomponents ) for excellent coordination and fruitful recruitment.

Jun 2011 – Jul 2011 · 1 mo · Chandigarh Area, India

• Project: Line balancing of LCV (Light Commercial Vehicles) engine assembly line.
• (Made 7 changes to the line without any changes in equipment, saving 2.3 second/ engine.
• Tools used Man Machine diagram etc)

Jun 2010 – Jul 2010 · 1 mo · Chandigarh Area, India

• Project: Time Study of specialized Gear Manufacturing line.