Swati Gupta

Operations Associate

Delhi, India8 yrs 7 mos experience
Highly Stable

Key Highlights

  • Expert in leadership communications and data analysis.
  • Proven track record in optimizing content operations.
  • Passionate about process improvement and stakeholder collaboration.
Stackforce AI infers this person is a versatile professional in Tech and Education sectors with strong project management and training expertise.

Contact

Skills

Core Skills

Project ManagementData AnalysisTraining

Other Skills

Leadership CommunicationsEvent ManagementContent OperationsProcess ImprovementMeeting PlanningOnboarding ProceduresTraining Materials DevelopmentSoft Skills TrainingTraining Material DevelopmentOrganizational Project ManagementCross-functional CollaborationsDevelopment & implementation of marketing plansOperational ImprovementOrganization SkillsSelf-Management

About

With a strong foundation in business strategy, data analysis, and project management, I thrive in dynamic environments that demand efficiency, collaboration, and innovation. In my recent roles, I have led corporate event management, leadership communications, and data-driven insights, ensuring seamless execution and strategic alignment. I have optimized content operations and support metrics across multiple regions, enhancing processes through customer feedback and data analysis. Additionally, I have worked on safety communications and SOP restructuring, improving operational efficiency and user experience. Previously, I managed quality and product training, developing onboarding programs and streamlining processes for improved performance. My early career focused on soft skills training and empowering individuals through corporate social responsibility initiatives. I am passionate about process improvement, strategic problem-solving, and stakeholder collaboration, and I am always eager to take on new challenges and drive meaningful impact. Let's connect!

Experience

8 yrs 7 mos
Total Experience
2 yrs 10 mos
Average Tenure
--
Current Experience

Uber

2 roles

Community Support Specialist

Jul 2018Jan 2024 · 5 yrs 6 mos

  • Prepared leadership communications and data analyses for weekly updates on APAC developments
  • Organized quarterly leadership summits -developing agendas, selecting speakers, coordinating logistics & managing post-event activities
  • Oversaw content operations in India, Sri Lanka, and Bangladesh
  • Developed and implemented processes for metric growth using data analysis & customer feedback
  • Identified and eliminated operational deficiencies for improved efficiency
Leadership CommunicationsData AnalysisEvent ManagementContent OperationsProcess ImprovementProject Management

Program Manager

Jul 2018Jan 2024 · 5 yrs 6 mos

Zomato

2 roles

Product Trainer

Jul 2016Feb 2018 · 1 yr 7 mos

  • Training for new hires on Zomato’s suite of applications and software used for chat and email support
  • Developed training materials and established onboarding procedures
TrainingOnboarding ProceduresTraining Materials Development

Trainer

Jul 2016Jan 2018 · 1 yr 6 mos

Niit foundation

Skills Trainer

Jul 2014Jan 2016 · 1 yr 6 mos

  • - Deliver soft skills training to underprivileged students while enhancing and refining existing training materials
Soft Skills TrainingTraining Material DevelopmentTraining

Education

Indira Gandhi National Open University

Master of Arts - MA

Jan 2013Jan 2015

Delhi University

B.A.Hons - English

Apr 2009May 2012

Delhi Public School - India

High School Diploma

Apr 2005May 2007

Delhi Public School - India

High School Diploma

Apr 2003May 2005

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