Apr 2023 – Present · 3 yrs 1 mo · Sindh, Pakistan · On-site

• I am a dedicated Customer Service Specialist at Flux Energy, focused on delivering exceptional client experiences and building long-term customer relationships in the energy sector. My role involves assisting customers with inquiries, resolving service issues efficiently, and ensuring a smooth and positive customer journey at every touchpoint.
• I handle high-volume customer interactions through calls, emails, and digital platforms while maintaining professionalism, empathy, and problem-solving excellence. By collaborating closely with internal teams, I help improve service processes and contribute to customer satisfaction and retention.