Tanvi Jain

Business Development Executive

Ghaziabad, Uttar Pradesh, India6 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 5 years of experience in account support.
Expertise in root cause analysis and stakeholder management.
Passionate about enhancing operational processes.

Stackforce AI infers this person is a Fintech professional with strong analytical and operational skills.

Contact

Skills

Core Skills

Root Cause AnalysisStakeholder Management

Other Skills

Account ManagementAccount ReconciliationAdvance excelAnalytical SkillsCustomer ServiceCustomer service orientationProblem SolvingRoot Cause Problem Solving

About

With over 5 years of experience, currently serving as a Senior Analyst Account Support at Novo, delivering impactful solutions through expertise in root cause analysis and stakeholder management. Focused on enhancing operational processes, the team collaborates to identify and resolve issues, ensuring seamless account support. Passionate about fostering organizational efficiency and aligning with company's mission to empower client success through innovative problem-solving and strategic collaboration.

Experience

Novo

2 roles

Senior Analyst Account Support

Promoted

Apr 2025 – Present · 11 mos · Hybrid

Managed customer account updates, ensuring accuracy in DBAs, addresses, and business names.
Supported Fiserv cardholders with activations, declined transactions, and fraud prevention measures.
Collaborated with cross-functional teams to resolve escalations, improving overall support efficiency.

Root Cause AnalysisStakeholder ManagementCustomer service orientationAdvance excelAccount ReconciliationProblem Solving+3