Kireet Samanthula

Operations Associate

Andhra Pradesh, India8 yrs 1 mo experience

Highly Stable

Key Highlights

Proven expertise in customer service and sales.
Strong decision-making skills in dynamic environments.
Experience in process improvement and team coaching.

Stackforce AI infers this person is a Customer Service and Operations Specialist in the Fintech industry.

Contact

Skills

Core Skills

Decision-makingCustomer Service

Other Skills

Microsoft ExcelCold CallingQuality ManagementPersonal BankingCommunicationSalesSmall Business ManagementLeadershipMicrosoft PowerPointProject ManagementTeamworkMicrosoft WordCoachingMentoringTeam Leadership

About

Having several years of experience in Sales and Communication department for different industry like telecom, banking and financial services and hospitality. Looking for a challenging position in a dynamic environment where I can utilize my talent to achieve organizational goal as well as personal growth. Aspiring to work in an organization that provides learning opportunities to sharpen my skill and enhance my experience. Possesses good analytical and communication skills with the ability to work independently or as a part of a team and is quick learner.

Experience

8 yrs 1 mo

Total Experience

1 yr 8 mos

Average Tenure

1 yr 5 mos

Current Experience

Newtap finance

Operations Manager

Nov 2024 – Present · 1 yr 5 mos · Bengaluru, Karnataka, India · Remote

Decision-Making

Cred

2 roles

Lead

Apr 2023 – Nov 2024 · 1 yr 7 mos

Decision-Making

Sales Consultant

Mar 2021 – Apr 2023 · 2 yrs 1 mo

Provided KYC check and support for partnering financers
Tested and conducted client pulse analysis on newly launched products
like STASH(CRED Cash Loans), CC Refinancing(PayLater) & Rentpay
Recognized as a expert in coaching & monitoring the newly joined candidates
Provided ongoing support enhancements & focused on problem-solving
turnaround times
Proactively initiative projects for process & quality improvement and process
optimization

Customer ServiceMicrosoft Excel

Uber

Community Operation Specialist

Oct 2019 – Jun 2020 · 8 mos · Andhra Pradesh, India

~ Worked as an acting subject matter expert
~ Investigated and resolved customer inquiries and complaints quickly
~ Cross-trained and provided back up for different safety lines
~ Crunching the queues on category-based and targeting SLA
~ Created methodologies in assigning work to agents
~ Focused on calling AHT and driving required TPH

Decision-Making

Kelly services india

2 roles

Acting Subject Matter Expert - Uber

Promoted

Nov 2018 – Sep 2019 · 10 mos · Andhra Pradesh, India

~ Served as a subject matter expert on Safety related team and Rider's Account and Payments
~ Generated insights in improving the Riders Accounts and payments LOB to ensure ease of handling the application by riders
~ Provided training to new resources for 3rd party vendor project (Concentrix Vizag) and excelled in
improving their CSAT and Quality to 20%
~ Customized SoP’s and improved the team’s CSAT, Quality and TPH
~ Handled transaction-related process to ensure the payment status of the rider’s
~ Collaborated with the project management team and organized recruitment drives for various LOB’s
~ Led a team of 25 COS's from the safety-related team and ensured maximum customer satisfaction adhering to policies
~ Streamlined reporting process in order to bring about efficiency and better control
~ Identified process gaps and streamlined multiple processes related to payments

Community Operation Specialist - Uber

Aug 2018 – Nov 2018 · 3 mos · Andhra Pradesh, India

~ Provided excellent customer services by authenticating customer accounts & transactions
~ Identified patterns and help in making the support systems better
~ Built an efficient and scalable support operation that produces stellar response times and high quality
responses
~ Assisted in developing, implementing policies and procedures by generating insights to the Policy team

Concentrix daksh services india private limited

Customer Service Executive

Aug 2016 – Nov 2017 · 1 yr 3 mos · Andhra Pradesh, India

~ Addressed customer service inquiries thoroughly and quickly
~ Evaluated customer information to explore issues, develop potential solutions and maintain high quality service
~ Handled all the escalations related to Loans of high valued customers and clarified their queries related to Budgeting, IT details and property valuation
~ Carried out all the policy related queries made by customers relating to HDFC Life Insurance
~ Described product and service details to customers to provide information on benefits and advantages
~ Received multiple positive reviews which acknowledged dedication to excellent customer service