Sonal Srivastava

Business Development Executive

Gurgaon, Haryana, India11 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

5 years of experience in Project Management and Market Intelligence.
Proven track record in driving sales growth and customer retention.
Expert in managing corporate relationships and account management.

Stackforce AI infers this person is a Customer Relationship Management and Project Management expert in the B2B SaaS industry.

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Skills

Core Skills

Customer Relationship ManagementProject ManagementData AnalysisBusiness DevelopmentKey Account ManagementSales Growth

Other Skills

Account ManagementVendor ManagementMarket IntelligenceExcel AutomationDashboard CreationBusiness PlanningB2B ManagementVendor NegotiationInventory PlanningMicrosoft OfficeMicrosoft ExcelMISEnglishTeam ManagementTeamwork

About

A dynamic professional with valuable experience of approx. 5 Years in Project Management and Market Intelligence

Experience

11 yrs 9 mos

Total Experience

2 yrs 11 mos

Average Tenure

6 yrs 3 mos

Current Experience

Dev it serv pvt. ltd.

Customer Relationship Management Manager

Feb 2020 – Present · 6 yrs 2 mos · Gurugram, Haryana, India

Liaising with large corporate brands such as Max Life Insurance, PepsiCo, E&Y, Lenskart etc. to manage and support end to end IT Assets Lifecycle PAN India
Lead the P&L, GMV and growth targets for the accounts.
Brought about improvement of 10% in key merchant metrics such as customer acquisition, retention and churn by planning exclusive campaigns and interventions
Conceptualized and implemented product changes to bring innovation into the standard of IT business
End to end account management with these corporates to ensure seamless experience across multiple LOBs
Develop new business with existing clients and/or identify areas of improvement while ensuring the timely and successful delivery of our solutions according to customer needs and objectives
Leveraging corporate relations to strike exclusive partnership thereby leading to greater commitments and effective planning
Reaching out to decision makers and positioning DEV IT services
Fixing meeting (face to face and telecom) with CXO’s and Top-Level Management

Customer Relationship ManagementAccount ManagementProject ManagementVendor ManagementMarket Intelligence

Oyo

Senior Associate

Jul 2017 – Jan 2020 · 2 yrs 6 mos · Gurugram, Haryana, India

Sr. Project Associate
July 2017 - PRESENT, Gurgaon (HR)
● Solely responsible for the analysis and automation of data of Gurgaon Hub using Excel
● Extracting data from the Oyo database with the help of Excel queries.
● Creation of live trackers by automating data on spreadsheets.
● Formation of dashboards with the help of excel.
● Analysis of monthly sales done by employees.
● Calculation of per day revenue of hotels rooms.
● Delivered training on the process of Oyo
● Responsible for Business Plan & TAT closure with the respective Accounts and provide vision, strategy, and campaign insight for merchant business Growth.
● Delivering on monthly revenue targets of assigned accounts
● Inventory planning & Credit management
● Sharing new products, services, loyalty programmes with Sales Team and Corporates
● Managing B2B escalations and help to enhance the business
● Build high performance culture with continuous focus on consistency and growth
● Responsible for functional training, coaching and mentoring the BD Team by setting up / leading a strong L&D function
● Drive new initiatives to improve BD productivity and efficiency: improve BDM work flow, monitor inputs, reporting and incentives
● Improve processes and coordination across the functions, work on new features to be built in Tech to help BD Team

Data AnalysisExcel AutomationDashboard CreationBusiness PlanningB2B ManagementBusiness Development

Paytm

Associate Marketing Manager

Nov 2014 – Jul 2017 · 2 yrs 8 mos · Noida

Key Account Manager
November 2014- July 2017, Noida(UP)
Responsible for approx. 20% of total GMV from Electronics category- Marketplace
Consulted & Guided 50 sellers to clock GMV of 1 million in a month, and converted them into Key Accounts
Delivered a growth rate of more than 30% M-o-M in GMV contribution in electronics category
Increased Transacting Sellers on the platform by more than 10%
Successfully managed more than 300 sellers on the marketplace platform
Responsible for building pricing, inventory planning, promotions, tracking competition, cancellations, SLA inventory etc
Worked strategically with the Vendors on New Releases, Terms Negotiations to enhance overall category margins
Responsible for grooming new sellers and helping them to extract sales according to their potential
Major focus is on integrating number of clients successfully with the Payment Gateway of the Company
Integrated more than 600 clients over Paytm
Monitoring operations & revenue generation. Objective is to streamline entire operations process.
Coordinate with product team for product enhancement as per customer’s requirements