Harsha Hegde

Director of Engineering

Bengaluru, Karnataka, India18 yrs 11 mos experience

Highly StableAI Enabled

Key Highlights

17 years of experience in enterprise software engineering
Successfully scaled teams from 5 to 50 engineers
Expert in building cloud-native applications and microservices

Stackforce AI infers this person is a SaaS expert with a strong focus on cloud-native architecture and engineering management.

Contact

Skills

Core Skills

Engineering ManagementCloud ComputingArchitectureDistributed SystemsSoftware Development

Other Skills

Cloud PlatformChannel OrchestrationSmart RoutingAI Assisted Content SearchAICloud NativeMicroservicesDevOpsHigh AvailabilityMulti-Cloud StrategyProject ManagementAgile MethodologiesCloud Application DevelopmentJavaWeb Services

About

Seasoned Engineering Leader with 17 years of experience in Building and Scaling Enterprise Software from the ground up. As a Site Lead, I have experience growing a team, expanding product footprint and coaching the next generation of leaders. An advocate of a strong Engineering Culture to build amazing products as well as amazing teams

Experience

18 yrs 11 mos

Total Experience

4 yrs 4 mos

Average Tenure

1 yr 6 mos

Current Experience

Sap

Engineering Leadership

Nov 2024 – Present · 1 yr 6 mos · Bengaluru, Karnataka, India · Hybrid

Atlassian

Senior Engineering Manager

Feb 2021 – Nov 2024 · 3 yrs 9 mos · Bengaluru, Karnataka, India

Working as a engineering leader building the cloud platform for In-Product Help and Support Services for all Atlassian products.
Built capabilities such as channel orchestration, smart routing within Jira to provide frictionless customer service with high reliability of 99.99%.
Grew the team from 5 engineers to 50 engineers in a span of 2 years and making India site a reliable site for all the new strategic investments
Building AI assisted content search platform that is integrated in all Atlassian products to reduce the support volume to the company

Cloud PlatformChannel OrchestrationSmart RoutingAI Assisted Content SearchEngineering ManagementCloud Computing

Cisco

Engineering Manager

Apr 2019 – Feb 2021 · 1 yr 10 mos · Bengaluru Area, India

In Cisco Webex Meetings Solution, I worked on transforming monolith into cloud native scalable microservices.
Transformed a purpose-built Routing software, that provided signaling in WebEx meetings, into a cloud native microservice. Here the service scaled to a few thousand meeting a minute
Built a new microservice that would enable live transcription for Cisco Webex that supported <200ms speech to text latency
Fostered a culture of DevOps for sustained growth of the product

Cloud NativeMicroservicesDevOpsArchitectureDistributed Systems

Sap

2 roles

Development Manager

Promoted

Apr 2016 – Apr 2019 · 3 yrs

Founding member and later a took over a manager of the team that bootstrapped HANA Cloud Integration (HCI) from 0 to 5000 enterprise customers
Built the Cloud Platform that provided High Availability, Rolling software update, Failover and Content distribution for HANA Cloud Integration suite
Built strategy for Multi-Cloud adoption (AWS, Azure, GCP) for HCI
Drove the architecture realignment for pivoting from a proprietary cloud platform to adopt OSS cloud platforms like Kubernetes and Cloud Foundry
Recruited some of the best talent from the country's premier institutions

Cloud PlatformHigh AvailabilityMulti-Cloud StrategyArchitectureCloud Computing

Principal Software Engineer

Jul 2008 – Apr 2016 · 7 yrs 9 mos

Played various roles as a Developer, Scrum Master and Associate Architect building the Cloud Platform for HCI.
Bootstrapping the team and setting up ways of working adopting Agile engineering practices
Built one of the first Cloud application from ground up for HCI based on first principles
Incrementally built Cloud native features like High availability, Rolling Software Update, and Customer On-boarding

Agile MethodologiesCloud Application DevelopmentSoftware DevelopmentEngineering Management