Deepesh Jain

Software Engineer

India16 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Data Pipelines and Database Management.
Proven track record in Customer Advocacy and Support.
Certified ITIL Practitioner with Agile methodology expertise.

Stackforce AI infers this person is a SaaS expert with strong capabilities in enterprise support and database management.

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Skills

Core Skills

Data PipelinesDatabase ManagementCloud MigrationEnterprise SupportClient AdvocacyProduct SupportApplication SupportJava Development

Other Skills

Post-Sales SupportData WarehousingPostgreSQLMySQLConfluenceAmazon Web Services (AWS)SQLRDBMSCustomer success ManagerJira Service DeskAccount ManagementTroubleshootingREST APIsJiraNetwork Troubleshooting

About

Experienced in the Development and Support of various Java-based products and applications. Currently working as a Senior Support Engineer at Fivetran. Worked as Technical Support Engineer at Atlassian. Worked as Senior Support Consultant/Customer Success Manager for IBM Enterprise product Host On-Demand Client Advocate of IBM Enterprise Accounts Experience in Customer Relationship & Satisfaction and Service Delivery Certified ITIL Practitioner and Oracle Certified Java Developer Experience on Design and Construction tools (Rhapsody, RAD, and RSA) with IBM India Software Labs Excellent problem-solving, debugging capabilities and solution-oriented approach Agile methodology Practitioner Customer Competency - Product Support Specialist | Managing Hosted SaaS Apps | Escalation handling | Client Advocacy | Customer success Manager | Problem Solving | Troubleshooting | Coach | Excellent & Interpersonal skills Technical Competency - Products: Atlassian Confluence, JIRA, IBM Host On-Demand, HACPEE, rational Products – RAD, RSA, Rhapsody Operating System: Windows, Linux Cloud Technologies: AWS, Migration Support from Server to Cloud Web Technologies: Apache Http Server, IIS, IBM Http Server, HTTP Programming Languages: Core Java, JavaScript, OOPS, HTML, JSP, XML, JSON Database: MySQL, PostgreSQL, Oracle DB Network Technologies: Tomcat, Apache, WebSphere, JBoss, TCP/IP Identity: SSO, OAuth, LDAP, AD Collaboration Tools: Google Workspace | Slack | Zoom | JIRA | Confluence | MS Office | Trello

Experience

16 yrs 9 mos

Total Experience

2 yrs 9 mos

Average Tenure

3 yrs 8 mos

Current Experience

Fivetran

Senior Engineer

Aug 2022 – Present · 3 yrs 8 mos

I work closely with Fivetran customers to support their journey in implementing Data Pipelines, takes end-to-end ownership of their issue resolution including initial troubleshooting, identification of root cause, impending escalations and till resolution. I collaborate with engineering team to report & investigate the customer problems, and provide inputs to the Feature/Product roadmap, works on creating the solutions knowledge base. Collaborate and provide guidance, and training to other team members.
Technical Skills: Excellent knowledge in Databases(Oracle, SQLServer and/or,MYSQL,Postgres).
I have advance level of database experience which includes knowledge of security, performance tuning, backup & recovery, and database query and/or advance DBA experience on any relational database
I possess knowledge of Networking such as latency issues, debug error in connection issues
Strong Unix or Linux OS experience
Strong Application development or Enterprise support experience along with solid understanding of data Warehousing fundamentals and concepts.

Enterprise SupportPost-Sales SupportData WarehousingPostgreSQLMySQLData Pipelines+1

Atlassian

Enterprise Support Engineer

Jan 2020 – Aug 2022 · 2 yrs 7 mos · Bengaluru, Karnataka, India

Products Supported: Confluence and JIRA software
Subject matter expert in providing the enterprise grade support to the Atlassian customers
Perform problem solving of complex tickets, summarize root cause, recommend solutions and then escalate when appropriate
Assisting global teammates in driving long-running tickets in your areas of expertise to resolution
Helps customer in migration of their Server technologies to Cloud Technologies (AWS, Azure)

ConfluenceAmazon Web Services (AWS)SQLPostgreSQLRDBMSCustomer success Manager+11

Hcl technologies

Senior Consultant

Oct 2016 – Jan 2020 · 3 yrs 3 mos

Products Supported: IBM Rational Host On-Demand (HOD) & HACPEE
Primary Point of Contact for customers for various issues, services engagement and enhancements.
Client advocate of the customers to ensures the customer’s satisfaction with the HOD/HACPEE products.
Enable replication and debugging of issues to verify product related bugs, resolving customer issues involving code error diagnosis, debugging, validation, and root cause analysis.
Technical explanation/solution for the various queries/issues raised by high profile Fortune 500 customers.
Provide inputs to development team on Product Features which should be delivered as a part of Product Road Map and based on customer’s needs.
Provides technical description of the feature for usability purpose and demonstrate the product feature to the worldwide teams.
Create and curate knowledge-based articles and documentation to help customer’s self-serve, E.g. prepared videos to demonstrate product features
Performed static code scanning using IBM AppScan to check vulnerability in IBM Host-On Demand.
Providing training & Mentoring for new team members.

Agile MethodologiesSQLRDBMSCustomer success ManagerApplication SupportAccount Management+4

Ibm india private limited

2 roles

System Software Engineer

Sep 2015 – Oct 2016 · 1 yr 1 mo

IBM Host On-Demand (HOD) Product.
Worked as a java developer and support engineer for HOD product.
Worked on various customer queries and complex issues.
Expertise on installation and configure of product on various client environments.
Created product documents and video's to educate clients.

RDBMSApplication SupportTroubleshootingClient AdvocacyProduct SupportJava+1

System Software Engineer

Jul 2012 – Aug 2015 · 3 yrs 1 mo

Rhapsody, RAD, and RSA
Provided Consultation and Software Support Services to clients using IBM Rational Rhapsody, a modeling product based on UML, standards. Rhapsody helps clients to create real-time or embedded systems and software based on Model Driven Development (MDD) using Rational Rhapsody supported across languages C, C++, Java and Ada
Developed Rhapsody Java APIs for client as per their business requirements.
Working Knowledge on Rational Software Architect, a MDD approach for design and development
Working Knowledge on Rational Application Developer, Software accelerates the development and deployment of Java, Java EE, Web 2.0, mobile and portal.
Working knowledge on Websphere Application Server.
Published various tech notes/documents for products – RAD, RSA and Rhapsody.

Application SupportTroubleshootingClient AdvocacyProduct Support