Jan 2024 – Mar 2025 · 1 yr 2 mos

• Supervised shift operations and led a team to achieve performance targets and service quality standards. Conducted QA checks and performance audits to ensure adherence to operational benchmarks. Mentored and coached team members, providing real-time feedback and support. Organized work schedules, distributed workload, and set communication goals. Held regular meetings with clients to align on process improvements and expectations. Effectively handled team challenges, compliance issues, and time-critical escalations.

– Present

Jan 2023 – Jan 2024 · 1 yr

• Delivered virtual training to new hires, focusing on process knowledge and customer service standards. Designed and shared training materials, monitored trainee performance, and offered structured feedback. Promoted as a Trainer based on merit.

May 2022 – Dec 2022 · 7 mos

• Provided excellent support to Airbnb customers via multiple communication channels. Resolved customer queries efficiently while ensuring satisfaction and adherence to quality guidelines. Contributed to team performance by meeting KPIs and delivering consistent service levels.

Oct 2021 – Apr 2022 · 6 mos

• Identified and pursued new sales opportunities through cold calling, networking, and client referrals. Maintained accurate records of sales activities, client interactions, and pipeline status using CRM tools. Provided after-sales support and follow-up to ensure long-term client engagement and satisfaction. Met and exceeded monthly and quarterly sales targets consistently.