SHANTANU BISWAS

Operations Associate

Mumbai, India3 yrs 10 mos experience

Most Likely To Switch

Key Highlights

Strong background in hospitality and customer service.
Experience in multi-store operations and team management.
Passionate about marketing and branding initiatives.

Stackforce AI infers this person is a Hospitality and Customer Service professional with a focus on Operations and Marketing.

Contact

Skills

Core Skills

Operations ManagementCustomer ServiceHospitality ManagementPoliticsMarketingSales

Other Skills

Customer Service RepresentativesCashMulti-Store Operationspeople skillsInterpersonal CommunicationBusiness CommunicationsStrong leadership skillTime ManagementCustomer SupportCateringClient Issue ResolutionCommunicationInterpersonal SkillsManagementTeamwork

About

A Recent Grads in Hospitality Management With a keen interest in Bartending & Mixology and also passionate about Marketing & Branding, Advertisement ,Cinematography, Politics,Law .Previously working with Singapore airlines as a reservation agent with a result-oriented / Creative Mindset.

Experience

3 yrs 10 mos

Total Experience

8 mos

Average Tenure

11 mos

Current Experience

Bigbasket

Store Supervisor

Jun 2025 – Present · 11 mos · Mumbai Metropolitan Region, India · On-site

Team Handling
Co-ordinating with Delivery Rider
Preparing the Expiry Sheet/Maintaining Stock Update
Getting Task Done By Associates.
Daily Stock Check and Bin Audit at the Store.
Achieving the OTR Target
Monitoring live Dashboard abd resolve any bottle Neck Issue.
Ensure Rosters are created & People are following it .
Onboarding/Warning Letters, Rostering.
Ensure Timely GRN,PRN,CYLCE Count ,Fefo expiry process is Followed.
P&L management.
Monitor & Analyze key reports & take appropriate action that will help achieve metrices like OTD,Write -OFF,DER,Customer Complaint.
Timely warning are given to defaulters.
Counsel & coach the associates.
Conduct Rewards & recognition programs at the store.

Customer Service RepresentativesCashMulti-Store Operationspeople skillsInterpersonal CommunicationBusiness Communications+4

Foundever

Customer Service Specialist

Nov 2024 – May 2025 · 6 mos · Mumbai, Maharashtra, India · On-site

Customer Support

Concentrix limited company (jpmc)

Retail Banker

Mar 2024 – Sep 2024 · 6 mos · Mumbai Metropolitan Region · On-site

Retail Banking
Customer Service
Handling Client
Providing Resolution regards to banking Quiries
Time Management

Jio world convention centre

Food Server

Aug 2023 – Mar 2024 · 7 mos · Mumbai Metropolitan Region · On-site

CateringCustomer Service RepresentativesCashClient Issue ResolutionCommunicationHospitality Management+7

Career break

Health and well-being

Jun 2023 – Aug 2024 · 1 yr 2 mos · Mumbai, Maharashtra

Airbnb

Reservations Executive

Jan 2023 – Jun 2023 · 5 mos · Mumbai Metropolitan Region · On-site

I used to work as a reservation agent also as a customer care executive
MY day to day activity was to handle client from around the world resolve thier quiery and also book airbnb villa and manage client

Microsoft WordCommunication

Singapore airlines

Reservations Agent

Mar 2022 – Dec 2022 · 9 mos · Mumbai Metropolitan Region

Customer ServiceClient Issue ResolutionTime ManagementNegotiationQuery ResolutionCorporate Communications+1

Nationalist congress party

2 roles

Andheri E Vidhansabha Secretary-NCP

Jan 2020 – Dec 2022 · 2 yrs 11 mos

It's a political organization By Honable Sharad pawar My role is I am Ward president of Powai Area and my department is Film&Art i.e Bollywood and issuing new card for artist providing job and resolving issues etc.

Client Issue ResolutionTime ManagementLegal WritingAdvertisingNegotiationPolitics+3

Secretary

Mar 2018 – Dec 2021 · 3 yrs 9 mos

Hotel kohinoor continental

Summer Intern

Jun 2019 – Nov 2019 · 5 mos · Mumbai Metropolitan Region

I have done internship from this hotel.I have worked in several department like F&B, Food Production, Housekeeping, Front-office,Back-office, Reservation.

SalesNegotiationOperations Management