Mridu Dua

Operations Associate

New Delhi, Delhi, India6 yrs experience
Highly Stable

Key Highlights

  • Proven customer service expertise in multiple roles.
  • Strong problem-solving skills demonstrated in customer interactions.
  • Experience in generating customer satisfaction initiatives.
Stackforce AI infers this person is a Customer Service Specialist with a focus on customer satisfaction in B2C environments.

Contact

LinkedIn

Skills

Other Skills

EnglishAerosolve

Experience

6 yrs
Total Experience
1 yr 7 mos
Average Tenure
1 yr 1 mo
Current Experience

Payu

Associate Manager

Apr 2025 – Present · 1 yr 1 mo · Gurugram, Haryana, India · Hybrid

Zomato

Customer Delight Team

Jul 2021 – Jul 2024 · 3 yrs · Gurugram, Haryana, India

Cherishx

Customer Service Representative

Nov 2019 – Jul 2021 · 1 yr 8 mos · Delhi, India

  • Resolving customer queries on mails, live chats, Interakt, and on social media platforms. Also, coming up with new ideas regarding customer satisfaction in case of any escalation.

Zomato

Customer Service Representative

Jun 2017 – Sep 2017 · 3 mos · Gurugram, Haryana, India

  • Worked as a customer support executive and resolved customer queries on chats. Also, volunteered in quality analysts and providing feedbacks to the new employees regarding their chats and resolutions.

Education

Tecnia Institute Of Advanced Studies

Bjmc — Event management

Jan 2015 – Jan 2018

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