Nupur Nayak — Operations Associate

Experienced Professional in Quality Management & Leadership | 8.5+ Years in Quality - Operations With over 8.5 years of diverse experience in customer and merchant services, team management, and quality assurance, I have honed a well-rounded skill set in driving operational excellence and optimizing service delivery. I started my career at Zomato, where I advanced from a Management Executive to a Quality Team Lead, overseeing key functions and continuously improving service quality. My role involved managing teams, improving internal processes, leading calibrations and ensuring the best possible experience for both customers and merchants. Currently, I am excelling at Wipro, where I serve as a Group Leader for a top social media platform client. In this role, I lead global-level processes and head a dynamic QA team, driving quality improvements and enhancing performance across multiple markets. My focus is on implementing innovative solutions, optimizing workflows, and leading teams to meet and exceed performance goals. I’m passionate about leveraging data-driven insights to improve quality, streamline operations, and deliver impactful results. My ability to adapt to fast-paced, evolving environments, along with a proven track record of leadership, makes me a valuable asset to any team.

Stackforce AI infers this person is a Quality Management expert in the B2C service industry.

Location: Delhi, India

Experience: 10 yrs 6 mos