Iram Sarwat

Associate Consultant

New Delhi, Delhi, India7 yrs 8 mos experience

Highly Stable

Key Highlights

Expert in digital training for automotive industry
Proven track record in customer care management
Strong background in automotive consulting projects

Stackforce AI infers this person is a skilled professional in the Automotive industry with expertise in digital training and customer experience management.

Contact

Skills

Core Skills

Automotive ConsultingCustomer ExperienceDigital TrainingProject ManagementCustomer Care ManagementTraining

Other Skills

AutomotiveConsultingData AnalysisDigital ToolsResearch and DevelopmentCustomer CareProcess ImprovementLeadershipQuality AssuranceProofreadingAdministrationJournalismQuality ImprovementManagementPublic Speaking

About

As a digital trainer at Centum Learning, I provide trainings to various Audi dealerships personnel, managing feedback, queries, and payouts. I have been working in this role since March 2023, applying my expertise in automobiles and media to deliver engaging and effective learning solutions. I graduated with a BA in Mass Communication/Media Studies from ISOMES in 2019, where I developed my skills in written communication, administration, and public speaking. I have also worked as a quality care manager at Maruti Suzuki India Limited for four years, where I contributed to the improvement of customer satisfaction and retention. I am passionate about exploring different talents and industries, and I aspire to be a leader who can empower others to achieve their goals.

Experience

Pwc india

Associate

Dec 2024 – Present · 1 yr 3 mos · Gurugram, Haryana, India · Hybrid

Associate | Automotive Consulting Projects
As an Associate at Pwc, I work on diverse automotive projects ranging from dealership audits and mystery shopping to customer experience evaluations and process compliance checks.
I collaborate with cross-functional teams and leading automotive brands to gather insights from ground-level operations, helping them enhance service quality, streamline dealership performance, and stay aligned with brand standards.
With every project, I aim to contribute to data-driven decisions that drive real impact across the automotive retail network.

AutomotiveConsultingCustomer ExperienceData AnalysisAutomotive Consulting

Centum learning (part of upgrad)

Digital Trainer

Mar 2023 – Dec 2024 · 1 yr 9 mos · New Delhi, Delhi, India · On-site

# Provide training on all the Digital tools available in Audi India for the dealerships across India.
# Managing queries and issues raised by dealerships on the portals and tools provide by Audi India.
# Perform R&D to develop new tools for Audi dealerships across India.
# Plan, execute and implement all the new initiatives and tools launched by Digitalization department of Audi India.
# Work closely to understand the needs of the dealerships to have fully digitalized processes.
# Work closely with Audi India Digitalization team.

Digital ToolsTrainingResearch and DevelopmentProject ManagementDigital Training

Maruti suzuki india limited

Dealer Corporate Identity Administrator

Jan 2019 – Mar 2023 · 4 yrs 2 mos · Moradabad, Uttar Pradesh, India

#Have handled the entire Customer Care department of Multi Brand dealer group.
#Have provided trainings to manpower to achieve better results and improvise.
#Have managed infrastructure and new outlets opening processes both paperwork and ground work.
#Have worked with various customer care tools and have delivered significant improvements in the overall functioning of the dealership.

Customer CareTrainingProcess ImprovementCustomer Care Management