Shailendra Rai

Associate Partner

Gurgaon, Haryana, India18 yrs 6 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in driving digital transformation and operational excellence.
  • Proven track record in service delivery and customer experience.
  • Skilled in data analytics and business transformation strategies.
Stackforce AI infers this person is a Transformation Consultant specializing in operational excellence and AI automation in the services industry.

Contact

LinkedIn

Skills

Core Skills

Service DeliveryTransformation ConsultingBusiness TransformationData Analytics

Other Skills

Service ExperienceBusiness OperationsProcess DesignProject ManagementBusiness AnalysisQuality CenterRegression TestingTest ManagementTest CasesFunctional TestingUser Acceptance TestingQuality AssuranceSystem TestingTest AutomationBPO

About

Experienced Manager with a demonstrated history of working in the services industry. Service Delivery, Customer Experience, Vendor Management, People Management, Data Analytics and Automation, Solution design, Quality Assurance, Business Transformation, DT, Projet Management,BPMN, Sixsigma and Lean.

Experience

18 yrs 6 mos
Total Experience
2 yrs
Average Tenure
3 yrs 9 mos
Current Experience

Sun life

Operational Excellence and Transformation Consulting

Aug 2022 – Present · 3 yrs 9 mos · Gurugram, Haryana, India · Hybrid

Service DeliveryTransformation Consulting

Tech mahindra

2 roles

Business Transformation Consultant

Promoted

Sep 2019 – Aug 2022 · 2 yrs 11 mos · Greater Hyderabad Area

  • Service Experience, Business Operations and Excellence, Process Design and solution, Project management, Data analytics
Service ExperienceBusiness OperationsProcess DesignProject ManagementData AnalyticsBusiness Transformation

Manager

May 2015 – Jan 2019 · 3 yrs 8 mos · Noida Area, India

Blinkit

Customer Experience Manager

Jan 2019 – Sep 2019 · 8 mos · Gurugram, Haryana, India

Advance innovation group

Sixsigma Trainee

Jan 2015 – Jan 2016 · 1 yr · Noida Area, India

  • Completed Green Belt , Black belt & Lean certification, Also completed ISO certification

Tata business support services

Assistant Manager

Jun 2013 – Apr 2015 · 1 yr 10 mos · Noida, Uttar Pradesh, India

Serco

TNQ lead

Dec 2012 – May 2013 · 5 mos · Greater Agra Area

  • Have work with serco as Team lead quality & MIS for TTSL process

Tech mahindra

Senior Quality Assurance Specialist

Feb 2011 – Dec 2012 · 1 yr 10 mos · Noida, Uttar Pradesh, India

  • 1.Taking care of Process Quality and deliverable.
  • 2.Reporting data analyses and performing and
  • 3.Driving improvement plans and project drive
  • 4.handling client interaction
  • 5. Process compliance management

Aegis limited

Quality Specialist

Nov 2009 – Feb 2011 · 1 yr 3 mos · Jamshedpur / Bhopal

  • Worked in Aegis Bhopal & Jamshedpur as a Sr, Quality analyst

Teleperformance

Quality and Compliance Analyst

Aug 2007 – Oct 2009 · 2 yrs 2 mos · Greater Indore Area

Education

Manipal University Jaipur

Master of Business Administration - MBA — Business Analytics

Jul 2022 – Aug 2024

R.D.V.V. Jabalpur 2006

Bachelor of Science (B.Sc.)

Jan 2003 – Jan 2006

Rani Durgavati Vishwavidyalaya

Bachelor of Science - BS

Jan 2003 – Jan 2006

Stackforce found 100+ more professionals with Service Delivery & Transformation Consulting

Explore similar profiles based on matching skills and experience

Anurag Gupta

Anurag Gupta

Director

at CFO Connect

Delhi, India25 yrs 7 mos exp
LeadershipFinancial Reporting
Sidharth Gupta

Sidharth Gupta

Co-founder & CEO

at Treebo Hospitality Ventures

Bengaluru, India17 yrs 4 mos exp
Business DevelopmentManagement ConsultingProject Management
Jerome Buvat

Jerome Buvat

Vice President, Global head of Capgemini Research Institute

at Capgemini

London, United Kingdom27 yrs 4 mos exp
Arun Santhanam

Arun Santhanam

Executive Vice President Head of Telco and Media North America

at Capgemini

Atlanta, United States28 yrs 9 mos exp
Solution ArchitectureTelecommunications
Shrivathsan Manoharan

Shrivathsan Manoharan

Co-Founder

at September AI

Coimbatore, India2 yrs 9 mos exp
Michael Ensser

Michael Ensser

Leadership Advisor I former Chair

at Egon Zehnder

Zürich, Switzerland34 yrs 7 mos exp
Priyank Garg

Priyank Garg

Founding Team Member

at Inner Fit

India14 yrs exp
Rahul Narain Saxena

Rahul Narain Saxena

Founder, Director

at TYG Consulting Pvt. Ltd.

Delhi, India13 yrs 4 mos exp
SAP Sales & DistributionSAP Project Management