Mar 2023 – Mar 2025 · 2 yrs · On-site

• 1/2 members launching new payment instrument for EDC, QR and online merchants (EMI payments)
• Productized CST from scratch: Macros, Freshdesk integration, Seller Panel for Agents, Training, MHD
• Owned transaction funnel - Custom MDR, Central passbook, Margin money to onboard more merchants
• Owned Risk & Fraud & launched geolocation blocking, real-time cohort framework to reduce frauds
• Led Loan Management System & lender integrations: settlement, loan docs, foreclosures, reporting
• Launched Business Proof funnel for Merchant Loan from scratch: increased collection from 4% to 78%
• Launched Multi-offer loan on a risk cohort basis to increase loan conversion by ~1 pp for repeat, top-up loans
• Led compliance items: lender branding on funnel, penal interest changes, merchant visit, business KYC-

Apr 2022 – Mar 2023 · 11 mos · Hybrid

• Responsible for conceptualizing & productizing a new LOB/product – Poker from scratch (1/1 member)
• Productized the game design document with game rules, edge cases, entire app’s UX (login to payment)
• Launched critical funnels: game table (NLH), game table selection, practice & cash game & peripherals
• Productized and led third-party integrations (chatbot, PGs), data pipeline, reporting dashboards, GTM
• Successfully launched Poker within a record span of 3 months; rake from 0-1.1+L within 17 days; fastest at JG
• Productized Poker tournament from scratch with late registration, add-on, rebuy variants & ops panel
• Launched revenue features Auto top-up, multi-table, mid-game rebuy, leaderboard: 150% rise in rake
• Retention and Engagement Poker school (practice games), throwables, chat, table announcements
• Custom journey features Custom rake cap, recommended tables, deposit tiles with tag, customer profiling

Oct 2021 – Mar 2022 · 5 mos · Hybrid

• Owned payments (deposit, withdrawal, KYC, PG Integrations/ Relations) at Howzat & Junglee Rummy
• Responsible for competitive landscaping, benchmarking, next feature recommendations – Rummy, HZ
• Responsible for the sunset of Paytm withdrawals, tokenization, native app launch of payment funnel

Aug 2020 – Oct 2021 · 1 yr 2 mos · Gurugram, Haryana, India

• Product manager for Community, Incabs and Self Drive platforms for Ground Transport SBU.
• Led cabs and self-drive Global Distribution Systems(GDS): bridging vendors and funnels.
• Productized projects for a scalable, plug-n-play GDS with quick future vendor integrations
• Managed API integrations from search to payout for bookings ensuring smooth UX
• Internal stakeholder and real time escalation management with 5+ teams and 10+ vendors
• Productized customer and vendor feedback collection GDS for each booking
• Ensuring funnel manifestation, supply and customer experience improvement
• Productized multiple projects for better customer decision making and improved UX
• Persuasions and profiling SKU persuasions and driver profiling specific to vendor in funnel
• Feedback manifestation Ratings, reviews, supplier response, 20+ crowdsourced attributes
• Cab Images for 125+ SKUs: give better visualisation and reduce baggage related DSAT
• Customer benefit programs Cloud Telephony, Trip Guarantee, Seller Funded Offers
• Leveraged feedback GDS and vendor GDS for better supply: Improve NPS, reduce CR.
• Trip event optimization Event coverage above 98 percent ensuring timely communication
• NPS improvement Productized greater fare transparency, tackling driver delays
• New Category Launches Corporate cabs, Hourly rentals, Premium and Luxury SKU
• Feedback Supply Loop Automated feedback reports, pull APIs of raw data to stakeholders
• Productized self-drive mobile app based on primary research, surveys and analytics
• Funnel Optimization for Landing page, calendar, listing page, filtering to enhance UX
• Native to react native migration with updated design and HTML for iOS, PWA expansion

Apr 2019 – May 2019 · 1 mo · Gurgaon, India

• Summer Intern at Go-MMT International Hotels - Supply and Category
• 1 among 22 interns to receive PPO and special recommendation from CEO
• Projects included :-
• 1. Scaling up segments and collections
• Analyzed booking data and researched to identify prominent travel styles in 15+ cities to build 47+ new collections and segments
• 107.46% increase in room nights booked through collections and segments in 2 months
• 2. Competitive bench-marking of Go-MMT's Extranet and building of a requirements charter.

Feb 2019 – Apr 2019 · 2 mos

• Project requirements included :-
• 1. Conducting primary research by interviewing Principals/ Directors/ HODs of Tier -1 and Tier -2 schools
• 2. Secondary Research on existing marketing campaigns at international educational institutions
• 3. Devising appropriate marketing strategies for Tier -1 and Tier- 2 schools
• 4. Writing articles detailing step-wise marketing strategies
• 5. These illustrative and descriptive articles were used to conduct workshops for senior management at Tier - 1 and Tier-2 schools