Jul 2023 – May 2025 · 1 yr 10 mos · Gurugram, Haryana, India · Hybrid

• Currently Working as a Team Lead in Market Intelligence and responsible for a team of 21 employees. Key responsibilities includes:
• Managing individual and sub-team Key Performance Indicators (KPIs) to drive excellence and measurable results.
• Measuring team productivity and quality through strategic planning, performance monitoring, and ongoing coaching.
• Effectively managing deadlines, tracking progress, and managing day-to-day operations.
• Acts as the primary point of contact for escalations, demonstrating a proactive approach to issue resolution.
• Plays an important role in team members' professional development by holding monthly one-on-one sessions to provide feedback, set goals, and provide assistance for their development.
• Successfully cascades and implements organizational changes, new processes, and procedures within the team, enhancing overall efficiency and effectiveness.
• Analyzes data to identify process gaps and actively bridges them accordingly.
• Conducts briefings with process updates and ensures their effective implementation with Managers and Directors.
• Utilizes Power BI desktop, Excel for data intelligence and analysis.
• Creates visually compelling decks and presentations using visualized data in PowerPoint.

Jul 2022 – May 2023 · 10 mos

Jul 2021 – Jul 2022 · 1 yr

Jan 2020 – Jul 2021 · 1 yr 6 mos

Nov 2018 – Jan 2020 · 1 yr 2 mos · Gurugram

• Research & Analysis into Retailers data.
• Quality check and escalation over the poor quality received.
• Responsible for product and feature coding of retailer data across a variety of product sectors.
• Responsibility for a defined list of product groups as well as providing support for other
• product groups, translating retailer SKUs, quality checking, and releasing internationally coded
• items, query management, Partial Coding Object (PCO) management, and general changes to
• existing items.
• New article creation and item matching.
• Ensure that all products you are responsible for are accurately and fully coded in line with the
• International Coding guides.
• Match products accurately and ensure all nontracked items are correctly assigned according to
• Total Store Reporting coding guides.
• Weekly management of outstanding PCOs.
• Matching the relevant data in WEBTAS and creating the sales turnover report.
• Provide support and execute different additional tasks, supporting the coding process.
• Take Client calls to understand their requirements and fulfill them effectively and
• efficiently.
• Regular coordination among internal local offshore operations teams to reach out to retailers to
• report specific requirements identified.