Mohd Kaif Ansari

Operations Associate

Noida, Uttar Pradesh, India4 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in fraud prevention.
Expertise in customer service and compliance.
Commitment to continuous professional growth.

Stackforce AI infers this person is a Customer Support Specialist with expertise in Financial Crime Prevention and Compliance.

Contact

Skills

Core Skills

Customer Support ExcellenceFraud PreventionBank ManagementAccounting

Other Skills

ComplianceMicrosoft ExcelBanking ServicesAttention to DetailAnalytical SkillsProcess Improvement

About

As a dedicated customer support professional, I bring a wealth of experience in delivering exceptional service and resolving complex customer inquiries. My focus is on ensuring customer satisfaction while maintaining a high standard of compliance and security. I have a proven track record of effectively handling sensitive information, identifying and mitigating fraudulent activities, and fostering positive relationships with clients. My experience spans across various aspects of customer service, from troubleshooting and problem-solving to implementing process improvements that enhance overall efficiency. I am also deeply committed to professional growth and continuous learning. Currently, I am expanding my expertise in financial crime prevention and anti-money laundering, aiming to contribute to secure and trustworthy customer experiences. I am eager to bring my skills and dedication to a forward-thinking organization that values excellence in customer service and integrity.

Experience

4 yrs 10 mos

Total Experience

1 yr 7 mos

Average Tenure

3 yrs

Current Experience

Kotak mahindra bank

2 roles

Subject Matter Expert

Apr 2023 – Present · 3 yrs

Deputy Manager

Apr 2023 – Dec 2025 · 2 yrs 8 mos

As a dedicated customer support professional, I bring a wealth of experience in delivering exceptional service and resolving complex customer inquiries. My focus is on ensuring customer satisfaction while maintaining a high standard of compliance and security.
I have a proven track record of effectively handling sensitive information, identifying and mitigating fraudulent activities, and fostering positive relationships with clients. My experience spans across various aspects of customer service, from troubleshooting and problem-solving to implementing process improvements that enhance overall efficiency.
I am also deeply committed to professional growth and continuous learning. Currently, I am expanding my expertise in financial crime prevention and anti-money laundering, aiming to contribute to secure and trustworthy customer experiences.
I am eager to bring my skills and dedication to a forward-thinking organization that values excellence in customer service and integrity.

Customer Support ExcellenceFraud PreventionCompliance

Altruist technologies pvt. ltd.

2 roles

Esclation officer

Oct 2022 – Feb 2023 · 4 mos

Phone Banking Officer

May 2022 – Feb 2023 · 9 mos

Customer Interaction: Engaged with customers over the phone to address inquiries, provide information about banking products and services, and resolve any issues promptly and effectively.
Problem Resolution: Diagnosed and resolved customer concerns related to account management, transactions, and technical issues, ensuring a positive customer experience.
Product Knowledge: Maintained up-to-date knowledge of the bank’s products, services, and promotions to effectively assist customers and cross-sell relevant banking solutions.
Compliance and Security: Ensured all interactions adhered to regulatory guidelines and internal policies, maintaining the confidentiality and security of customer information.
Performance Metrics: Consistently met or exceeded performance targets, including call handling times, customer satisfaction scores, and issue resolution rates.
This role honed my ability to deliver excellent customer service, develop strong problem-solving skills, and deepen my understanding of banking operations and compliance.

Microsoft ExcelBank Management

New india trading engineers

Accountant

Feb 2021 – Mar 2022 · 1 yr 1 mo

Ledger Management: Assisted in maintaining and reconciling ledgers, ensuring accuracy in financial records.
Data Entry: Input financial data into accounting software, maintaining meticulous records of transactions and financial documents.
Reconciliation: Helped with bank and account reconciliations, identifying discrepancies and ensuring financial accuracy.
Reporting: Assisted in the preparation of financial reports and summaries, supporting the accounting team in decision-making processes.
Administrative Support: Provided general administrative assistance, such as organizing documents and coordinating with other departments.

AccountingBanking Services