Tushar Desai

CEO

Pune, Maharashtra, India22 yrs 1 mo experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Over 25 years in Business Strategy and Engineering Leadership
  • Recognized for driving technological excellence and innovation
  • Published author and passionate mentor in technology leadership
Stackforce AI infers this person is a Fintech and EdTech leader with expertise in digital transformation and engineering management.

Contact

Skills

Core Skills

Value EnablementCustomer SuccessCloud Architecture & Saas DevelopmentDigital Payments & Fintech StrategyEngineering Leadership & Site ManagementEntrepreneurship & Startup ScalingStart-up LeadershipEngineering ManagementIt Strategy & Product Development

Other Skills

Value OptimisationBusiness enablementMetrics and AnalyticsAgile MethodologiesDirector levelAI & Business IntelligenceStart-up VenturesFraud PreventionFraud AnalysisCredit Card Fraud PreventionFraud DetectionManagementRequirements AnalysisSDLCQuality Assurance

About

With over 25 years of experience in Business Strategy, Architecture, and Engineering Leadership, I specialize in Digital Payments, FinTech Innovation, and Cloud-Based Solutions. As a Director of Engineering & previous experiences of Site Leader, I drive large-scale transformations, global technology initiatives, and high-performing teams to shape the future of financial inclusion. As an entrepreneur, I have co-founded multiple startups in EdTech and PropTech, demonstrating my ability to scale businesses and deliver impactful technology solutions. My contributions have earned recognition from prominent government leaders for driving technological excellence and innovation. I am also a published author, sharing my insights and experiences through my book, COVID-19: When It Struck My Life. Passionate about mentorship, technology leadership, and philanthropy, I continuously strive to empower people and economies through cutting-edge digital transformation.

Experience

Mastercard

2 roles

Vice President , Value Enablement and Optimisation

Promoted

Jun 2025Present · 10 mos

  • In this strategic role, I focus on enabling the Customer Success organisation to articulate, deliver, and scale the business value of Mastercard’s products and services.
  • By building tools, frameworks, and data-driven processes, my goal is to empower customer-facing teams to go beyond support—toward partnerships rooted in measurable impact.
  • Key Responsibilities:
  • Value Quantification: Design and operationalise models that help Customer Success teams quantify and communicate the ROI of our solutions.
  • Customer Enablement: Provide scalable assets, success play books, and impact storytelling frameworks that elevate the customer journey.
  • Cross-Functional Collaboration: Work closely with Product, Sales, and Delivery teams to align customer objectives with strategic business outcomes.
  • Tooling Strategy: Define and implement tools that streamline success metrics tracking, outcome reporting, and success plan execution.
  • Strategic Guidance: Help evolve Customer Success from a reactive function to a proactive, value-focused partner across Mastercard's global ecosystem.
  • This role brings together my entrepreneurial background and enterprise experience to focus on what matters most—customer outcomes. Excited to drive a culture where value is not only delivered, but clearly seen and felt.
Value EnablementValue OptimisationCustomer SuccessBusiness enablementMetrics and Analytics

Director Of Engineering

Nov 2021Jun 2025 · 3 yrs 7 mos

  • As Director of Engineering in Mastercard’s Regional Solutions team, I lead product engineering and value delivery initiatives across key markets — focusing on client success, platform transformation, and measurable business impact.
  • Spearheaded the end-to-end development of the regulatory solutions in India on Soil initiatives.
  • Led the modernisation of the Mexico Domestic Dispute Platform, resulting in a 400% increase in adoption, improved platform stability, and greater client satisfaction.
  • Worked cross-functionally with Sales, Product, Customer Success, and Finance to align technical delivery with commercial goals and customer lifecycle strategies.
  • Collaborated with global and regional teams to drive data-backed decisions, prioritise roadmaps, and deliver scalable, high-impact solutions.
  • This role has further deepened my ability to bridge technology with business outcomes, and prepared me to step into broader leadership roles focused on Value Enablement and Optimisation.
Cloud Architecture & SaaS DevelopmentAgile MethodologiesDigital Payments & FinTech StrategyIT Strategy & Product DevelopmentDirector levelEngineering Management

Stealth mode startups in edtech and proptech

Co-Founder , CXO Roles

Sep 2019Sep 2021 · 2 yrs · Pune, Maharashtra, India

  • Chief Technology Consultant at Kagaay Technosolv, leading AI based gamified real estate sales platform.
  • Designed and developed a PropTech platform introducing gamified digital sales for real estate (first of its kind). Spearheaded business strategy, GTM, and product-market fit.
  • Launched a digital auction platform improving transaction transparency and reducing sales cycles.
  • Led cross-functional teams to embed legal, financial, and operational workflows into the product.
  • Created business cases to communicate platform ROI to developers and end users.
  • This role strengthened my ability to design tech-led solutions that drive measurable business and customer value.
  • Chief Product Officer at Skillcues Technologies, driving an AI-powered microlearning platform.
  • Led product and strategy for a digital platform focused on skill development and career discovery. Built a scalable SaaS solution used by enterprise companies in retail , pharma sectors to assess, track, and improve life skills .
  • Designed user-centric learning journeys and data-driven insights to personalise upskilling.
  • Developed pricing and engagement models that supported retention and institutional growth.
  • This experience deepened my expertise in platform-led value realization, outcome tracking, and stakeholder alignment.
Cloud Architecture & SaaS DevelopmentAgile MethodologiesEngineering Leadership & Site ManagementIT Strategy & Product DevelopmentEntrepreneurship & Startup ScalingAI & Business Intelligence

Unichronic systems pvt ltd

Head Of Engineering and Site Leader

Apr 2017Oct 2021 · 4 yrs 6 mos · Pune/Pimpri-Chinchwad Area

  • Led Unichronic’s engineering and site operations while also wearing multiple hats across Sales, Marketing, and Customer Success — driving full-cycle delivery and growth for innovative tech platforms across EdTech, FinTech, and Government initiatives.
  • Spearheaded product strategy and agile execution, ensuring alignment with business outcomes and client ROI.
  • Actively contributed to business development efforts — shaping go-to-market strategies, pitching solutions, and building long-term client partnerships.
  • Drove successful delivery of government-funded digital learning and citizen service projects, earning recognition from several government bodies for innovation and impact.
  • Managed customer onboarding, value realisation, and support programs — directly influencing adoption, retention, and expansion.
  • As Site Leader, built a high-performing tech culture, led recruitment, and ensured seamless collaboration with global counterparts.
  • This experience deepened my understanding of end-to-end value delivery, from solution design to long-term client impact — a foundation that closely aligns with my current role in Value Enablement & Optimisation.
Cloud Architecture & SaaS DevelopmentAgile MethodologiesEngineering Leadership & Site ManagementIT Strategy & Product DevelopmentEntrepreneurship & Startup ScalingAI & Business Intelligence

Emmersive infotech

Co-Founder

May 2015Apr 2017 · 1 yr 11 mos · Pune District, Maharashtra, India · On-site

  • At Emmersive Infotech, I co-founded and led a technology-first venture focused on delivering high-impact solutions in Virtual Reality (VR), Augmented Reality (AR), and digital learning platforms. My role spanned product strategy, client value realisation, and cross-functional execution — helping shape scalable solutions that bridged innovation and measurable business outcomes.
  • Customer Value Focus: Drove solution design for enterprise clients by aligning immersive tech capabilities with their training and engagement needs — improving adoption, ROI, and L&D effectiveness.
  • End-to-End Ownership: Oversaw product roadmaps, delivery operations, and GTM strategies, working closely with sales, design, and engineering teams to translate client requirements into impactful outcomes.
  • LMS Development: Spearheaded the creation of modular Learning Management Systems tailored to industry-specific compliance and behavioral training — enabling data-driven performance tracking and measurable skill uplift.
  • Revenue Enablement: Played a key role in pricing, client negotiations, and solution value articulation — laying the groundwork for recurring revenues and long-term client partnerships.
  • Process & Insight-Driven Growth: Introduced frameworks to evaluate and communicate client value delivered through AR/VR learning simulations — helping improve customer retention and build sales narratives.
  • This entrepreneurial phase gave me hands-on exposure to the entire customer lifecycle, from value positioning to delivery and optimisation — a foundation that now fuels my passion for building scalable, insight-driven programs in enterprise environments.
Director levelEngineering ManagementStart-up LeadershipStart-up Ventures

Bmc software

Manager Product Development

Aug 2009May 2015 · 5 yrs 9 mos · Pune District, Maharashtra, India · On-site

  • Led the engineering delivery of enterprise-scale IT Service Management (ITSM) solutions — overseeing full product lifecycle from roadmap planning to customer adoption, with a strong focus on platform scalability, customer value, and cross-functional collaboration.
  • Directed multi-location teams to build high-performance, resilient platforms powering mission-critical IT operations for Fortune 500 clients.
  • Played a key role in product modernisation and SaaS transformation initiatives — improving time-to-value and customer engagement.
  • Closely partnered with Product Management, Sales Engineering, and Support to translate customer insights into roadmap priorities and delivery plans.
  • Established robust engineering processes, introduced agile best practices, and consistently delivered complex releases on schedule and budget.
  • Contributed to strategic initiatives around customer success enablement and renewal-driven product enhancements.
  • This phase of my career laid a solid foundation in enterprise product leadership, customer-centric thinking, and value-focused engineering — principles I continue to apply in executive roles today.
Cloud Architecture & SaaS DevelopmentAgile MethodologiesIT Strategy & Product DevelopmentAI & Business Intelligence

Avaya

System Verification Engineer

Jan 2008Jul 2009 · 1 yr 6 mos

  • Python Scripting, GUI Automation using Silk Test, QTP, Test Planning, Designing.
Agile Methodologies

Cognizant technology solutions

Sr. Associate Projects

Aug 2007Jan 2008 · 5 mos

  • Team Building, Test Planning, Estimations, RFP creation
Agile Methodologies

Egain communications

Sr. QA Team Lead

Jan 2004Jan 2008 · 4 yrs

Agile Methodologies

Education

Pune Institute of Computer Technology

B.E — Electronics and Telecom

Jan 1996Jan 2000

ITIL V3 Foundation certification

ITIL V3 Foundation Certification — ITIL

IIBM

MBA

Jan 2008Jan 2010

QAI USA

CSTE — Software Testing

RCM

SQTC - Govt Of India

CSTM — Software Testing

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