May 2024 – Feb 2025 · 9 mos · Bengaluru, Karnataka, India · On-site

Jan 2022 – Mar 2024 · 2 yrs 2 mos · On-site

• Managed end-to-end U.S. & India onboarding for W2 and C2C candidates, including background checks, drug tests, E-Verify, and documentation.
•  Maintained daily trackers, and onboarding systems, and ensured SLA adherence through timely status updates and follow-ups.
•  Handled candidate and consultant queries, resolved escalations from account managers, and coordinated payroll and immigration processes.
•  Oversaw compliance, audit documentation, timesheet access, and onboarding paperwork across multiple tools and portals.
•  Created and led the complete Corp-to-Corp (C2C) process, including consultant screening, vendor communication, and documentation management.
•  Built and maintained vendor databases; facilitated vendor selection, contract negotiation, performance tracking, and risk analysis reporting.
•  Led a team, managing task delegation, workload planning, and daily operations. Conducted performance reviews, managed appraisals, and provided constructive feedback to support team development.
•  Implemented strategies for team engagement, monitored KPIs, and ensured consistent performance improvements aligned with organizational goals.
•  Acted as a liaison between internal departments (immigration, accounts, business units, and senior leadership) to streamline operations and resolve cross-functional issues.
•  Created and maintained HR process documentation and SOPs, improving workflow efficiency.
•  Managed HR operations: payroll, employee records, performance management system, and grievance handling.

Jan 2021 – Dec 2021 · 11 mos · On-site

Nov 2018 – Dec 2020 · 2 yrs 1 mo · On-site

Mar 2016 – Jul 2018 · 2 yrs 4 mos · Bangalore, Karnataka · On-site

• Managed end-to-end onboarding for U.S. candidates, including background checks, drug tests, E-Verify processing, and documentation.
•  Initiated verifications through various vendor tools and ensured timely follow-ups for pending paperwork.
•  Handled onboarding queries from candidates, consultants, account managers, and vendors; resolved escalations promptly.
•  Managed rate change contracts and executed exit formalities and documentation as per client requirements.
•  Maintained daily trackers, virtual documentation systems, and process-related records in shared drives.
•  Sent daily status updates and reports to account managers, ensuring SLA compliance and process accuracy.
•  Provided training and mentoring for new joiners; created SOPs for onboarding and background verification processes.
•  Conducted compliance activities across various client tools; trained consultants on timesheet submission and payroll schedules.
•  Interacted with vendors regularly to ensure smooth background and onboarding operations.

Oct 2015 – Mar 2016 · 5 mos · Bangalore, Karnataka · On-site

• Managed end-to-end recruitment for US and Indian candidates, primarily for US Verizon clients.
•  Sourced candidates via portals such as Monster, CareerBuilder, Dice, LinkedIn, and internal databases (Excel, Google Docs).
•  Conducted mass candidate outreach via multiple platforms and managed candidate communication effectively.
•  Screened and prepared W2 candidates, obtained Responses to Request (RTR) for profile submissions, and edited resumes per company standards.
•  Submitted candidates to clients using FieldGlass and negotiated salary expectations.
•  Scheduled interviews and coordinated between hiring teams and candidates; ensured timely follow-ups with both parties.
•  Maintained vendor databases, coordinated candidate submissions with vendors, and managed daily vendor communications and queries.
•  Collaborated with company HR management post-interview and managed calendar invites.
•  Maintained daily trackers, updated records on Google Docs, and regularly reported recruitment activities to managers and senior leadership.

Oct 2014 – Jan 2015 · 3 mos · Bengaluru, Karnataka, India · On-site

• Managed end-to-end background verification for India Pre-Hire candidates, including screenings, serial number generation, offer letter preparation, and acceptance tracking for IBM employees.
•  Utilized multiple vendor and data management tools to run background checks, generate offer letters (including mail merge), and communicate instructions to candidates.
•  Verified candidate documentation completeness, placed orders in vendor systems, and followed up to resolve missing requirements.
•  Maintained and updated employee records, uploaded background check and drug test reports, and managed daily checklists and account information.
•  Conducted quality assurance on daily activities, ensured SLA adherence, and handled high-priority client accounts with accuracy.
•  Prepared monthly presentations and maintained error-tracking reports to monitor process efficiency and compliance.
•  Coordinated close-out communications with employees and managers upon process completion.

Sep 2011 – Aug 2014 · 2 yrs 11 mos · Bangalore, Karnataka · On-site

• Served as Single Point of Contact (SPOC) for multiple HR processes, including Outsourcing & Acquisition, E-Verify, and CAT testing for Switzerland, managing high-priority accounts across the US, UK, Ireland, South Africa, and Switzerland.
•  Conducted end-to-end background verification and onboarding, including serial number assignments, SSN audits, rehire checks, education code recording, and vendor tool operations.
•  Interacted daily with clients and vendors for business development, query resolution, and process enhancement.
•  Handled insufficiencies, task IDs, and process-related escalations; ensured compliance through duplicate checks, denied party listings, and documentation audits.
•  Trained and mentored new joiners; managed a 3-member team while consistently meeting SLAs and quality standards.
•  Managed reporting, dashboard updates, and status communication tailored to client requirements.
•  Facilitated Manager Self-Service (MSS) activities for US IBM employees—closing requisitions, updating statuses, and securing approvals.
•  Oversaw E-Verify project execution, including I-9 form audits, error tracking, and checklist updates with final transmittal communication.
•  Created offer letters, conducted mail merges, handled onboarding for UK/Ireland employees, and maintained error trackers and monthly presentations.