Talha Basu

Business Development Executive

Mumbai, Maharashtra, India2 yrs 9 mos experience

Key Highlights

Extensive customer service expertise at Airbnb
Led a team at Fahrenheit Data Solutions
Bachelor of Commerce in Accounting

Stackforce AI infers this person is a Customer Service and Sales professional with experience in B2C environments.

Contact

Skills

Core Skills

Customer ServiceSalesCustomer Support

Other Skills

Customer InteractionCustomer Service RepresentativesEnglishSales OperationsSales ProcessesRetail SalesSales PresentationsA++Process Improvement

About

Airbnb enabled extensive customer service expertise, supporting international clients with bookings and building strong client relationships. Fahrenheit Data Solutions further provided an opportunity to lead a team, highlighting collaboration and problem-solving in a dynamic environment. I have completed my Bachelor of Commerce in Accounting at Indira Gandhi National Open University, with a foundation in business and commerce. Motivated to enhance skills in customer service and sales, aiming to deliver meaningful client engagement and drive value.

Experience

2 yrs 9 mos

Total Experience

1 yr 4 mos

Average Tenure

Current Experience

Airbnb

2 roles

Customer Service Representative

Promoted

Nov 2023 – Jun 2025 · 1 yr 7 mos · Mumbai, Maharashtra, India · Hybrid

Assisted international clients with their bookings, ensuring a seamless experience.
Provided timely and effective solutions to customer inquiries, enhancing satisfaction.
Collaborated with team members to improve service processes and customer engagement.

Customer InteractionCustomer Service

Customer Service Specialist

Nov 2023 – May 2025 · 1 yr 6 mos · Mumbai, Maharashtra, India · Hybrid

I was working as a Customer Service Specialist, Helping the foreigner clients with their bookings with Airbnb

Customer Service RepresentativesCustomer Service

Fahrenheit data solutions

Fahrenheit Data Solutions

Aug 2022 – Oct 2023 · 1 yr 2 mos · India · Hybrid

Led a team at Fahrenheit Data Solutions, focusing on project guidance and execution.
Provided strategic direction to ensure successful project completion.
Fostered collaboration among team members to enhance productivity and efficiency.
Developed leadership skills while managing diverse team dynamics.

SalesCustomer Interaction

Zepto

Customer Service Representative

Apr 2022 – Jul 2022 · 3 mos · India · Remote

Provided exceptional customer support by addressing inquiries related to orders, coupons, and various issues.
Assisted customers in navigating the platform, ensuring a seamless shopping experience.
Developed strong communication skills while resolving customer concerns efficiently.

EnglishCustomer Support

Uti mutual fund

Inbound Customer Service Representative

Jan 2021 – Apr 2021 · 3 mos · India · On-site

Provided expert guidance on mutual funds and market trends to assist clients in making informed investment decisions.
Educated clients on the optimal timing for investments and sales to maximize returns.
Developed strong relationships with clients, ensuring their investment strategies aligned with their financial goals.

EnglishCustomer Support