Aanchal Mishra — CEO

Overall experience and professional journey I have an overall cross functional experience 16+ years panning across business operations, banking, sales, customer retention and public relations. From past 3 years, I have been part of the Taskus and my current designation is a Senior Operations Manager. During this time I have handled large teams across channels like voice, chat, email, back office and content moderation. Key skills -Exceptional leadership skills with the ability to train, develop, and motivate winning teams. -Can strategically evaluate situations choosing the most effective solution to resolve difficult issues. Drive and manage change. -Highest level of integrity, attention to detail, and ability to drive initiatives that facilitate organization growth. -Strong communication skills both verbal and written -Flexibility and adaptability, able to work well in an ambiguous environment. -Strong analytical skills, able to tell a story with data and metrics. My key responsibilities include: -Client management -Independently managed the PnL for the campaign / account -Drive team performance on key metrics across quality, customer satisfaction, efficiency and service levels. -Team members coaching, growth and retention -Knowledge management through ensuring updated knowledge base and workflows -Hiring the right talent as per profile for success. -Drive innovation and ideas for product and process improvements.

Stackforce AI infers this person is a seasoned operations leader in the E-Commerce and customer service sectors.

Location: Haryana, India

Experience: 15 yrs 6 mos