Aug 2024 – Jan 2025 · 5 mos · Bengaluru, Karnataka, India

• After all the busy days that turned into years, took an small break to refresh and restart. A little upskilling, a lot of much needed time with family and more clarity on life .!!!
• I am now ready to devote my time to my career and I'm looking forward to a new challenge'.

Oct 2021 – Jul 2024 · 2 yrs 9 mos · Bengaluru, Karnataka, India · On-site

• Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
• Generated revenue approx 5 cr a month by building new business model to company
• visited multiple south markets & research on developing business model
• launched business in Tier1 & Tier2 cities by expanding business
• Analysed strategic, core and support processes to recommend improvements.
• Provided leadership to develop business plans and promote organisational vision.
• Implemented operational strategies to build customer loyalty and retention.
• Streamlined operations to consistently deliver on targets.
• Monitored sales team performance and provided training to help reach targets.
• Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
• Conducted interviews and hired ideal candidates to complement workforce.
• Built new business partnerships to drive customer acquisition and generate revenue.

Mar 2021 – Oct 2021 · 7 mos · Bengaluru, Karnataka, India · On-site

• Managed client expectations with professional, considered approach to projects.
• planning new city launch by handling current city growth
• tapped critical markets & generated revenue
• Identified future capacity and capability needs for successful project planning.
• Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
• Outlined and executed strategic risk avoidance and mitigation plans to keep projects aligned with objectives.
• Enforced set quality standards to deliver key objectives and project KPIs.
• Utilised in-depth knowledge of client contracts to define project scope, objectives and delivery.
• Developed and monitored implementation strategies by creating project schedules and work plans.

Aug 2020 – Mar 2021 · 7 mos · Bengaluru, Karnataka, India · On-site

• Maintained up-to-date and detailed knowledge of market developments in procurement category, influencing supply market to deliver business requirements.
• Contributed to and implemented company procurement strategy for specific category.
• Conducted market research and analysis to provide insights into how to increase competitiveness of products.
• Calculated and set selling pricing, considering sales platform, competitor research and category strategy.
• Used market intelligence and management information to develop and implement category plans and strategies.
• Negotiated purchase prices at distribution and manufacturer levels to increase profit margins.
• Managed demand while delivering savings, service improvements and strategic procurement objectives.
• Monitored product availability and product shortages daily to maintain appropriate stock levels.
• Forecasted budgets and planned procurement activity to meet wider organisational needs.
• Evaluated supplier quotations and conducted comparisons to leverage and deliver on budgets.
• Built strong relationships with suppliers to optimise performance and guarantee contract deliverables.
• Resolved quality-related issues promptly, supporting swift corrective and preventative actions.

Feb 2019 – Aug 2020 · 1 yr 6 mos · Bengaluru, Karnataka, India · On-site

• Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
• Maintained friendly and professional customer interactions.
• Forecasted product sales and achieved quarterly and annual sales objectives.
• Generated monthly and annual sales reports to determine growth and areas requiring improvement.
• Monitored sales team performance and provided training to help reach targets.
• Profiled, targeted and prospected territory within and beyond existing customer base to expand reach and revenue.
• Boosted team morale and overall sales volume by creating incentivising sales contests.
• Educated customers on available processes and services to increase sales.
• Resolved complaints by exchanging merchandise, refunding money and adjusting bills to achieve customer retention.
• Educated customers on available processes and services.
• Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
• Conducted interviews and hired ideal candidates to complement workforce.
• Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
• Reduced process gaps by effectively training new hires on best practices and protocols.
• Delivered training programmes within allocated timeframes.
• Retained existing customers and substantially grew customer base, product line and sales volume.
• Planned and executed promotional in store events to increase business and sales revenues.

Apr 2018 – Feb 2019 · 10 mos · Bengaluru, Karnataka, India · On-site

• Identified future capacity and capability needs for successful project planning.
• Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
• Built collaborative working relationships with project teams.
• Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
• Managed client expectations with professional, considered approach to projects.
• Reported project status and financial updates to stakeholders and collected feedback.
• Led and motivated project team to meet and exceed project KPIs.
• Developed and monitored implementation strategies by creating project schedules and work plans.
• Enforced set quality standards to deliver key objectives and project KPIs.
• Identified and solved complex strategy problems impacting management and business direction.
• Planned and led training programmes on staff development.
• Recruited, hired and provided training for new trainers to complement workforce.
• Engaged in ongoing training to broaden knowledge, acquire more skills and improve performance.

May 2016 – Jul 2024 · 8 yrs 2 mos · Bengaluru, Karnataka, India · On-site

May 2016 – Apr 2018 · 1 yr 11 mos · Bengaluru, Karnataka, India · On-site

• Negotiated with contractors and vendors to provide cost friendly contracts.
• Established professional relationships with business partners, shareholders and authorities to develop trust, rapport and reliability.
• Formulated business plans to maximise growth and lower costs for company.
• Developed business strategies to establish short and long-term goals for company.
• Delivered high level of service to customers in effort to build upon future relationships.
• Elevated customer satisfaction ratings by providing speedy resolutions.
• Exceeded team goals by partnering with staff to share and implement customer service initiatives.
• Completed daily billing, collections and reporting duties.
• Served as main point of contact for outside vendors, connecting with relevant personnel or department.
• Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
• Managed customer relationships through consultative sales techniques to attain individual sales goals.
• Selected, trained and performance-managed staff to handle high workload with ambitious targets.
• Created fresh, engaging and compelling copy for marketing and promotions.
• Optimised sales methods to best acquire, develop and retain customers.
• Implemented seasonal and special discounts, driving customer engagement through promotions.