Ninu Malhotra — Operations Associate
Operations professional with 15+ years of experience in global contact centre focussing on customer service, fraud preventions and collections for Captive & BPO shared services. As an Operations Supervisor at Airbnb, I focused on team development, workflow optimisation, and cross-functional collaboration to enhance productivity and adaptability. Passionate about building scalable processes, empowering teams, and aligning operations with business goals to deliver measurable results. At American Express, I led teams in fraud investigations, stakeholder management, and compliance—driving performance, accuracy, and operational efficiency in a high-volume environment.
Stackforce AI infers this person is a seasoned operations professional in the BPO and financial services sectors.
Location: Gurugram, Haryana, India
Experience: 16 yrs 10 mos
Skills
- Client Services
- Team Management
- Debt Collection
- Project Management
- Fraud Investigations
- People Management
- Customer Service
- Back Office Operations
- Customer Service Operations
Career Highlights
- Over 15 years in global contact center operations.
- Expert in fraud prevention and collections.
- Strong focus on team development and process optimization.
Work Experience
Tata Consultancy Services
Assitant Manager O2C collections , Client Servicing (3 mos)
Airbnb
Operation Supervisor -AR , Collections (4 yrs 4 mos)
American Express
Team Assistant to VicePresident & Director - Fraud Prvention (2 yrs 2 mos)
Team Leader - Fraud Prevention B2C (2 yrs 6 mos)
Master Analyst - Fraud Prevention B2C (2 yrs 1 mo)
NTT DATA
Senior Executive - Annuity B2B (1 yr 1 mo)
iQor India
Senior Executive - Third Party Collection B2C (2 yrs 2 mos)
Astra Business Services
Senior Executive - Third Party Collection B2C (2 yrs 3 mos)
Education
Executive Mba at Institute of Management Technology, Ghaziabad
