May 2024 – Sep 2024 · 4 mos · Gurugram, Haryana, India · On-site

• Managed the implementation of a new inventory management system, resulting in a 30% reduction in
• stockouts and a 15% increase in inventory turnover.
• Developed and executed a transportation optimization plan, reducing transportation costs by 20% and improving on-time delivery by 15%.
• Established strategic partnerships with key vendors, resulting in a 10% increase in supplier reliability and a
• 5% decrease in lead times.
• Streamlined warehouse operations,reducing picking errors by 25% and improving order fulfillment by 20%.

Jan 2024 – May 2024 · 4 mos · Delhi, India · On-site

• Responsible for overall Shift Planning &Management
• Manage end to end warehousing operations outbound operations.
• Handling the team & manpower.
• Lead and develop a team of planners to exceed customer’s expectation to fulfill their orders in our defined TAT.
• Handling multiple branches in Delhi for Pickup and Processing
• Responsible for Manifest and Virtual shipped shipment closure within SLA
• Analyzing the operation performance and Vendors to identify the weak performing location for
• improvement, monitoring the performance matrix of different departments and taking necessary action to improve the same.
• Team Management: Supervising the team, determine priorities and plan their daily activities, Recommend
• and provide the required training.
• Responsible for First mile/Mid-mile/ connections on time within cut-off.
• Handling Brand Escalations and resolving within TAT and working on pin code updation /preference setting
• for according to courier performance.
• Responsible for pickup performance.
• Ensuring zero pendency at PPC and HUB to achieve delivery performance.
• Handling Weight Deviation Daily/Weekly/Monthly Reports to management.
• Handling all day and Night Operation of processing the 1 Lac+ shipments per day with in given time frame

Jan 2022 – Jan 2024 · 2 yrs · Gurugram, Haryana, India · On-site

• Leading overall Store Matrices (Picking, Packing, Putting, Sorting, TAT) Spearhead large scale Fulfillment
• center operations for zomato and take accountability of delivering the daily performance targets, maintain
• stock qty physical and system daily base cycle count and stock take and inventory accuracy 99.9 and tracking putaway audit and Picking audit daily base Tracking put way and Picking and any Inventory
• transactions and inventory capacity 56k in Store Inventory new implement and made the kaizen and monthly sale 2.7 Cr.
• Day by day operation management and control the shrinkage and wastage and Team building resolved the
• customer complaints and query better reached the customer online of product and improved the customer.
• relationship and new improvements of product and app and timely order processing and tracking and PNA
• tracking and Define the category, maintain the fifo of product.
• Define, track and manage key performance parameters and work towards productivity scale up Play a key
• managerial role of supporting the City head with excellence in execution
• Ensure the Wastage less then 3Rs. Per order.
• Drive continuous improvement and build lean culture with store and CRM issue resolving handling Team
• Leader and shift incharge and Vehicles tracking vender management.
• Ensure 15mnt. Delivery should greater than 80%
• Ensure All the Trackers are properly filled, and SOP followed properly.
• Audit for all store material on frequent basis.
• Manage 150+ Manpower for instore activities and Last Mile delivery.
• Achivement:-
• Decrease In-store time(check out to billed) from 2:5min to 1:5 min and set new record.
• Increase 10min. delivery performance from 85% to 97% of our store and set new Record.
• Decrease the compliant performance from 3.8% to 1.8% of our store.
• Foud the Best performance award from Organization side in May 2022.

Feb 2021 – Jan 2022 · 11 mos · Bilaspur, Haryana, India · On-site

• . Handling floor operation and coordinate with inbound team for collet the load after complete the
• GI(Generic Incoming).
• . After that do the shorting cluster wise and handover the shipments to put team for segregate the shipments location wise.
• . After ensuring all shipments will be dispatched by outbound team which have put on location without shortages.
• . Also work on ageing shipments which shows our pendency and clear it help of PST team.
• .Ensuring all shipments on time put on space id & dispatch within the current connection vehicle.
• .Working on High Ageing Shipments to avoid breaches.
• . Collect the B2B shipments from FM Team/Inbound Team after completing the GI with complete lots then put the shipments on handover space id and handover the shipments to the last mile team for
• dispatch the shipments to clients.
• . Handling outbound operation and monitoring of transporters services according to their transit schedule and co-ordinate with the transporter for timely dispatch.
• .Ensuring on time vehicle placement & in time dispatch.
• .Ensuring the material should be loaded on timely with proper stacking norms.
• .Prepared MIS ageing report and sent to the reporting manager.
• . Floor work and additional duties as assigned.
• .Manage 167 employees for secondary shorting, Putting and handover the large shipments to the last mile.
• .Maintaining 5s on floor and briefing team on daily ba

Feb 2019 – Feb 2021 · 2 yrs · Gurugram, Haryana, India · On-site

• .Managed distribution center transportation fleet & ensured the efficient and safe operation of all material handling equipment.
• Shorting of shipment hub and area wise.
• Responsible for inbound and outbound shipment for our hub. Coordinated with Air Carrier and
• shipping vendor regarding the load.
• Coordinated with hub in charge related to shipments delivery on daily basis.
• Solved the delivery related query of hub in charge & RM to coordinate with customer support.
• Managed inter-state shipments in terms of paperwork also.
• Managed 16 team members for Dispatch, RCA & Segregation.
• Open Manifest (Seller to hub, Warehouse to Hub) should have no pendency.
• OFD -Forward & RVP. Maintain RCA in case of hub not attempted.
• Check on debit challans made the previous day and get First Mile Ack entries cleared with help of FM manager/WH manager, wherever necessary.
• Lost and Found entries to be acted upon.
• NDR entries verification
• Runsheet (Forward/RTO) maintained as a proof post-delivery attempt.
• Getting Fresh Desk tickets resolved.
• OFD - RTO. Maintain RCA in case of any pendency.

Mar 2018 – Feb 2019 · 11 mos · Gurugram, Haryana, India

• Shift Incharge

Jul 2016 – Mar 2018 · 1 yr 8 mos · Gurugram, Haryana, India