Jun 2024 – Oct 2024 · 4 mos · Noida, Uttar Pradesh, India · On-site

• 1. Operational Efficiency:
• Streamline and improve operational processes, ensuring maximum efficiency and cost-effectiveness.
• Develop and implement strategies to optimize delivery schedules and routes.
• Monitor inventory levels and coordinate with suppliers to ensure product availability.
• 2. Team Management:
• Lead and manage a team of delivery personnel, ensuring high levels of performance, productivity, and morale.
• Coach and train delivery personnel on best practices, customer service, and effective time management.
• 3. Quality Assurance:
• Implement quality control measures to ensure accuracy and quality of orders.
• Create and enforce strict standards for product handling, packaging, and delivery.
• 4. Customer Service:
• Oversee the timely resolution of customer complaints or issues, ensuring customer satisfaction.
• Work closely with customer service teams to address customer inquiries and questions.
• 5. Logistics and Supply Chain:
• Collaborate with logistics partners to ensure smooth operations and optimize delivery networks.
• Monitor delivery vehicles, fuel consumption, and maintenance schedules.

Jun 2023 – Jun 2024 · 1 yr · Gurugram, Haryana, India · On-site

• 1. Sales Target Achievement:
• Achieve monthly/quarterly/annual sales targets assigned by the management.
• 2. Customer Service and Experience:
• Ensure that all customers receive a high level of service and ensure a pleasant and seamless shopping experience.
• 3. Team Performance Management:
• Manage and develop the store's sales team to ensure operational excellence, teamwork, and an effective sales approach.
• 4. Inventory Management and Visual Merchandising:
• Manage the inventory of the store, ensure stock accuracy, and maintain visual merchandising standards as per company guidelines.
• 5. Operational Compliance:
• Ensure compliance with all the regulatory requirements and company policies and procedures.
• 6. Reporting and Analysis:
• Prepare and maintain accurate sales reports, conduct sales analysis, and provide reports to management on a regular basis.
• 7. Cost Control:
• Monitor costs and expenses to ensure that they are within the approved budget.
• 8. Sales Promotion and Marketing:
• Work with the marketing team to develop and implement effective sales promotions and marketing initiatives to boost sales.

Sep 2019 – Jun 2023 · 3 yrs 9 mos · Noida, Uttar Pradesh, India · On-site

• 1. Each day, handle 50L+ in sales and process
• 20,000+ orders.
• 2. Lead a team over 90 supervisor , 400+ Executives and 200 part -timer delivery partners .
• 3. Directed day-to-day operations focused on the attainment of key operations metrics, continuous improvement initiatives.
• 4. Maintain the metrics overall refund target
• 0.60% of total sale including sub metrics
• OND
• (0.02%), PD (0.08%), Spoilt (0.40%) and others refund (0.10%).
• 5. Evaluate & Implement the operational plans and schemes.
• 6. Manage customer service escalations.
• 7. Implementing operational policies and procedure.
• 8. Load balancing and society cluster mapping.
• 9. Training and development to operational team and new joiners at managerial level.
• 10. Assisting last mile deliveries for 20,000+ orders on a daily basis.
• 11. Supervise part time manpower to cluster as per load.
• 12. Supervise vehicle placement and allotment as per cluster wise load.
• 13. Track, Maintain and Finalize the LMD cost.
• 14. Maintain hygiene and 5S inside the warehouse.
• 15. Ensure timely dispatch and delivery without a single order pendency.