Apr 2025 – Jan 2026 · 9 mos · Noida · On-site

Mar 2024 – Mar 2025 · 1 yr · Noida · On-site

• In my role as the first CTO at Univo, I pioneered the technology organization and successfully scaled a unified platform. I led enterprise-wide digital transformation initiatives across operations, CRM, telephony, and data systems. My focus on optimizing payment flows resulted in a 33% reduction in lead-to-sale cycles, while AI-driven automation enhanced sales team productivity by 1.5 times. I also ensured the security of enterprise data through encryption and compliance with the DPDP Act, and I managed the migration of a large call center and CRM users to an optimized infrastructure.
• Achievements: I introduced a Quality Bot that scaled call audits from 30% to 100%, leading to a 2% increase in sales. Additionally, I launched enterprise data governance policies and predictive analytics dashboards, which provided real-time visibility for leadership and enabled smarter decision-making. I successfully led a 70+ member cross-functional team, driving significant change management initiatives for CRM, data, and infrastructure modernization.

Jun 2021 – Mar 2024 · 2 yrs 9 mos · Mumbai, Maharashtra, India · On-site

• As Head of Engineering at BillDesk, I directed the engineering and technology strategy, leading a team of over 40 members to deliver secure and scalable payment solutions. I re-architected the reconciliation and settlement system of the BillDesk Payment Gateway, significantly enhancing its performance and scalability. My leadership in developing the EasyTax and BillDesk Collect platforms enabled low-code/no-code integrations and automation, supporting over 35 banks. I also drove the adoption of microservices architecture, which improved transaction processing speeds and ensured compliance with PCI DSS.
• Achievements: I collaborated with various teams to launch innovative solutions that strengthened our fraud prevention and security posture. My efforts in managing vendor relationships and building a high-performing engineering organization focused on reliability and innovation were instrumental in our success.

Feb 2020 – May 2021 · 1 yr 3 mos · New Delhi, Delhi, India

• In my role as Director of Engineering, I led the engineering efforts for web, mobile, and CMS platforms across HT Media properties. I transformed hindustantimes.com into a responsive, high-traffic site and successfully migrated over 2 million articles and 8 million images to an in-house CMS, significantly boosting platform performance. I managed operations for multiple high-traffic properties, including Hindustan Times and Livemint, optimizing their digital reach.
• Achievements: I launched new products such as HT Games and e-paper services, contributing to the overall growth and engagement of our digital platforms.

Apr 2016 – Feb 2020 · 3 yrs 10 mos · Noida · On-site

• I founded and scaled the Core Banking division, delivering high-volume transaction systems and ensuring regulatory integrations. I built an account opening system capable of handling 1 million accounts per day and led a 24x7 engineering team of over 20 members, scaling the core banking team to more than 50 engineers. My role involved acting as a Subject Matter Expert and Solution Architect, successfully completing multiple RBI audits with full compliance.
• Achievements: I was a founding member of the Paytm Payments Bank setup task force, contributing to the establishment of a robust banking infrastructure.

Dec 2010 – Apr 2016 · 5 yrs 4 mos · Chandigarh, India · On-site

• In my capacity as Technology Lead at Infosys, I led core banking transformation projects across the APAC region, including significant projects for PNB India and DBS Singapore. I was responsible for delivering enterprise banking solutions, process automation, and regulatory-compliant system integrations that enhanced operational efficiency and customer satisfaction.
• Achievements: My contributions were pivotal in transforming banking operations and ensuring compliance with regulatory standards across multiple regions.

Aug 2008 – Dec 2010 · 2 yrs 4 mos · Mumbai, Maharashtra, India

• Streamlined client engagements, improving overall customer experiences.
• Developed and implemented a user-friendly self-service portal to enhance client interactions and empower customers.

Aug 2006 – Jul 2008 · 1 yr 11 mos · Pune City

• Contributed to web application development projects.