Mar 2023 – Mar 2025 · 2 yrs · Gurugram, Haryana, India · On-site

May 2022 – Mar 2023 · 10 mos · Mumbai, Maharashtra, India

Aug 2021 – May 2022 · 9 mos

Apr 2021 – Aug 2021 · 4 mos

• PRODUCT LAUNCH: Successfully launched Uber Cab, Uber Moto, Uber Auto under the given timeline, and hitting the designated Trip Target
• SUPPLY CREATION: Managing a team of 18-20 members to create and manage the supply in 7 cities of UP
• STRATEGY AND PLANNING: Strategizing and Planning Supply building using Referrals Model, Dost program, Street Slogging, and City Growth
• HIRING AND TRAINING: Hiring Field Executives for Product Supply Build-up and managing Driver-App Training.

Aug 2020 – Apr 2021 · 8 mos

• Managing operations for the entire North Region
• Train, coach, and guide a team of 15 experts to drive quality and efficiency metrics
• Have to support the daily operations through team coordination, operational oversight, and data analysis
• Worked towards business process improvement to maintain the compliance and metrics
• Handled, prioritized, and problem solved multiple tasks connected to multiple projects at a one time
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

Jan 2018 – Jan 2020 · 2 yrs

• Contributed to all the GL Operations be it Enquiry, Training, Driver Support, New Product Launch tasks, Administration within the GL.
• Daily duties include increasing driver productivity on the platform through re-engagement, one on one interactions & personalized training.
• Created SOPs for various processes like onboarding, cash collection through Retriever.
• Responsible for the complete operational execution of major partnerships aimed at improving the lives of the driver community.
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
• Planned and executed driver obsession events like ICC promotional event, Eid, and Diwali Celebrations, various on-demand events.