Shreya Mishra

Program Manager

Gurugram, Haryana, India7 yrs 9 mos experience

Key Highlights

  • Proven track record in program management and operations.
  • Expertise in launching and managing transportation services.
  • Strong leadership skills with a focus on team development.
Stackforce AI infers this person is a Program Management expert in the Transportation industry.

Contact

Skills

Core Skills

Program ManagementAgile MethodologiesTeam ManagementLean Six Sigma

Other Skills

Microsoft WordMicrosoft SQL ServerSQLMicrosoft ExcelMicrosoft OfficeProblem SolvingBusiness DevelopmentTeamworkPresentation SkillsTime ManagementDecision-MakingCommunicationTraining & DevelopmentCustomer ExperienceData Analysis

About

Experienced Operations Consultant with a demonstrated history of working in the internet industry. Skilled in Leadership ,Management, Build Strong Relationships, Problem Solving ,Process Innovation and Team Management.

Experience

7 yrs 9 mos
Total Experience
1 yr 7 mos
Average Tenure
1 yr 2 mos
Current Experience

Blinkit

Program Manager

Mar 2025Present · 1 yr 2 mos · On-site

Blusmart

Program Manager

Mar 2023Mar 2025 · 2 yrs · Gurugram, Haryana, India · On-site

Zepto

Program Manager

May 2022Mar 2023 · 10 mos · Mumbai, Maharashtra, India

Microsoft WordProgram ManagementAgile MethodologiesLean Six SigmaMicrosoft SQL ServerSQL+2

Zomato

Operations Manager

Aug 2021May 2022 · 9 mos

Microsoft WordProgram ManagementAgile MethodologiesLean Six SigmaMicrosoft SQL ServerSQL+2

Uber

2 roles

City Operations Lead

Apr 2021Aug 2021 · 4 mos

  • PRODUCT LAUNCH: Successfully launched Uber Cab, Uber Moto, Uber Auto under the given timeline, and hitting the designated Trip Target
  • SUPPLY CREATION: Managing a team of 18-20 members to create and manage the supply in 7 cities of UP
  • STRATEGY AND PLANNING: Strategizing and Planning Supply building using Referrals Model, Dost program, Street Slogging, and City Growth
  • HIRING AND TRAINING: Hiring Field Executives for Product Supply Build-up and managing Driver-App Training.
Microsoft WordProgram ManagementAgile MethodologiesLean Six SigmaMicrosoft SQL ServerSQL+2

Operations Team Lead

Aug 2020Apr 2021 · 8 mos

  • Managing operations for the entire North Region
  • Train, coach, and guide a team of 15 experts to drive quality and efficiency metrics
  • Have to support the daily operations through team coordination, operational oversight, and data analysis
  • Worked towards business process improvement to maintain the compliance and metrics
  • Handled, prioritized, and problem solved multiple tasks connected to multiple projects at a one time
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Microsoft WordProgram ManagementLean Six SigmaMicrosoft SQL ServerSQLMicrosoft Excel+1

Uber

Operation Associate

Jan 2018Jan 2020 · 2 yrs

  • Contributed to all the GL Operations be it Enquiry, Training, Driver Support, New Product Launch tasks, Administration within the GL.
  • Daily duties include increasing driver productivity on the platform through re-engagement, one on one interactions & personalized training.
  • Created SOPs for various processes like onboarding, cash collection through Retriever.
  • Responsible for the complete operational execution of major partnerships aimed at improving the lives of the driver community.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Planned and executed driver obsession events like ICC promotional event, Eid, and Diwali Celebrations, various on-demand events.
Microsoft SQL ServerMicrosoft ExcelMicrosoft Office

Education

Babu Banarsi Das University, Lucknow

Bcom (hons)

Jan 2015Jan 2018

Symbiosis Institute of Management Studies

Master of Business Administration - MBA

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