Dec 2022 – Oct 2025 · 2 yrs 10 mos · Bengaluru, Karnataka, India · On-site

• Built and scaled a 12-member, pan-India Central Control Tower, owning real-time visibility, SLA governance, and standardized execution across cities.
• Owned transport operations governance across mid-mile networks, ensuring end-to-end availability of vehicles and drivers against demand plans.
• Designed and implemented transport network, Dispatch and Arrival SLA Cutoffs, including city-wise fleet mix, routing logic, and capacity buffers aligned to demand volatility.
• Delivered 95%+ fill rates, improved D2S by 30%, sustained 95%+ vehicle TAT, and ensured stable ops during peak demand periods.
• Built KPI dashboards covering fleet availability, on-time dispatch, TAT, breach root causes, and recovery actions, enabling faster decision-making by city and central teams.
• Served as the single-threaded owner connecting Transport, City Ops, Supply, Category, Analytics and Tech during execution gaps and high-severity incidents.
• Implemented real-time IoT temperature monitoring across 24 cold-chain warehouses, negotiating 50% lower device costs with long-term vendor contracts.
• Improved freezer compliance from 67% → 87% and chiller compliance from 65% → 86%, reducing dock rejections by 91%.

Nov 2021 – Dec 2022 · 1 yr 1 mo · Cairo, Egypt

• Owned central control tower operations, driving process improvements in transport operations for both warehouse and fleet, providing real-time visibility and execution control across inbound, storage, dispatch, and transportation.
• Improved warehouse throughput, dock adherence, and dispatch readiness by tightening cut-offs, staffing alignment, and daily execution governance.
• Designed dispatch and arrival cut-offs between warehouses and last-mile legs, improving on-time departures and downstream delivery performance.
• Owned liquidation and inventory recovery initiatives for non-moving and excess stock, generating incremental revenue through secondary channels and bulk buyers.

Apr 2020 – Nov 2021 · 1 yr 7 mos · Bengaluru, Karnataka

• Served as Zonal Manager for South and East India, owning end-to-end operations across warehouse, middle mile, last mile, and reverse logistics.
• Led a team of 4 on-roll managers and ~50 off-roll associates, driving daily execution, performance management, and SLA adherence across zones.
• Owned Automated Beat Planner (ABP) end-to-end, including configuration, rollout, and daily utilization to ensure optimal routing, manpower planning, and vehicle deployment.
• Conducted daily and weekly business reviews covering demand vs capacity, SLA breaches, cost drivers, productivity, and recovery actions.
• Acted as the central escalation owner for zone-level disruptions, coordinating with central, regional, and city teams to stabilize operations.

Aug 2018 – Mar 2020 · 1 yr 7 mos · Bengaluru, Karnataka

• Served as Control Tower Manager for Last Mile Operations for Pan India, owning end-to-end operations across last mile, and reverse logistics.
• Led a team of 3 on-roll managers and ~35 off-roll associates, driving daily execution, performance management, and SLA adherence across zones.
• Owned Automated Beat Planner (ABP) end-to-end, including configuration, rollout, and daily utilization to ensure optimal routing, manpower planning, and vehicle deployment.
• Conducted daily and weekly business reviews covering demand vs capacity, SLA breaches, cost drivers, productivity, and recovery actions.
• Acted as the central escalation owner for zone-level disruptions, coordinating with central, regional, and city teams to stabilise operations.

Feb 2018 – Jul 2018 · 5 mos

• Responsible for Pan India logistics stock flow from port to mother WH to regional WH, stock accuracy and shrinkage, organize storage sections to optimize location utilization
• Responsible for stock flow and fixtures from WH to new stores across India
• Responsible for creating SOP and continuously improve process, solving IT issues and recommending solve
• Responsible directly for managing a team of 5 teammates for stock count

Dec 2015 – Jan 2018 · 2 yrs 1 mo

• Responsible for Operations of NCAR warehouse replenishing stores in north and east regions
• Responsible for stock inbound, putaway, replenishment, 2 step picking and cyclic stock count
• Responsible for North Fixtures warehouse and reverse logistics
• Responsible for managing a team of 7 teammates

Sep 2013 – Nov 2015 · 2 yrs 2 mos · Gurgaon, Haryana

• Responsible for supporting the sales team in the LATAM region on high-priority RFP.
• Responsible for distributing opportunities among team members as per individual expertise, verifying renewal cases completed by the team, and reporting to managers.
• Responsible for identifying opportunities from the customer database, potential vendors, and sending RFP, negotiating and finalizing price & delivery terms, verifying the listing of software items (s) in the customer’s database, and updating the same in ERP.

Jan 2013 – Aug 2013 · 7 mos · New Delhi, Delhi

• Responsible for planning and loading of cargo on Air India's International flights to 16 destinations
• Responsible for liaising with airport & statutory authorities with respect to smooth and safe running of cargo operations

Aug 2010 – Jul 2011 · 11 mos · Dehradun, Uttarakhand

• Responsible for managing logistics services and back end operations for a remote hill branch. by ensuring timely delivery of vehicles and related documents, accessories, spare parts and after-sales services to customers